Evan Santiago
Marlboro,NY
Summary
Detail-oriented medical equipment technician with extensive experience in handling, maintaining diverse medical devices. Proficient in central sterile processing and high-level disinfection, complemented by strong operational support in the operating room. Recognized for exceptional communication, time management, and problem-solving abilities, consistently delivering results in fast-paced healthcare settings. Aiming to leverage expertise to enhance precision and efficiency in a dynamic role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Central Sterile Technician
Westchester Medical Center
Valhalla, NY
10.2023 - Current
- Participated in meetings to discuss maintenance of supply chain for endoscopic and bronchoscopic equipment.
- Executed email communication for incidents involving damaged scopes.
- Contributed to the achievement of gold stars through participation in three DNV surveys.
- Managed operations independently during the supervisor's absences, ensuring tasks are being completed.
- Developed and implemented successful strategies to increase customer loyalty and account retention.
Central Sterile Technician
NYC Health + Hospitals/Jacobi
Bronx, NY
06.2023 - 10.2023
- Prepared laparoscopic, robotic instruments and endoscopes for minimally invasive surgeries.
- Ensured sanitation standards through thorough equipment cleansing.
- Supported understaffed team to achieve customer satisfaction.
Central Sterile Technician
Vassar Brothers Medical Center
Poughkeepsie, NY
04.2022 - 04.2023
- Cleaned, inspected, and assembled laparoscopic and robotic instruments
- Acted as liaison between Sterile Processing and the Operating Room to ensure timely delivery of supplies
- Conducted routine equipment maintenance, terminal cleaning, and troubleshooting to ensure operational efficiency
- Managed workload effectively despite staffing shortages
Customer Account Manager
Rent-A-Center
Newburgh, NY
05.2019 - 12.2021
- Ensured consistent engagement with customers by offering personalized advice.
- Trained new hires, boosting team efficiency.
- Enhanced customer satisfaction by applying strategic sales techniques.
- Established rapport with customers via proactive communication.
Security Guard
Allied Universal Security Services
Chester, NY
07.2018 - 05.2019
- Conducted routine monitoring to uphold site security.
- Responded to security incidents, and assisted in emergency evacuations.
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Observed surveillance cameras for any suspicious activity or intruders.
- Provided customer service assistance to staff and visitors in a professional manner.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Driver
Domino’s
Monroe, NY
04.2018 - 03.2019
- Executed timely and accurate delivery with exceptional service.
- Responded promptly to customer inquiries about menu items, prices, delivery times and payment options.
- Provided excellent customer service to resolve customer complaints in a timely manner.
City Carrier Assistant
United States Postal Service
Washingtonville, NY
04.2017 - 04.2018
- Delivered and collected mail along designated routes, ensuring accuracy and timeliness
- Performed customer service duties such as providing change of address cards or other postal forms.
- Responded to customer complaints regarding their mail service in a professional manner.
- Provided exemplary services to customers by being pleasant and engaging and offering to assist with mail-related concerns.
Sales Associate
Walmart Supercenter
Newburgh, NY
03.2016 - 04.2017
- Ensured a positive customer experience.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Analyzed customer feedback data to recommend improvements in service quality.
Sales Associate/Assistant Manager
Toys R Us
Central Valley, NY
11.2013 - 03.2016
- Ensured each customer received exemplary support.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Answered customer questions and addressed problems and complaints in person and via phone.
Education
High School Diploma -
Washingtonville High School
Washingtonville, NY06.2015
Skills
- Inventory Management
- Excellent Communication & Teamwork
- Problem Solving & Time Management
- Strong Customer Service & Relationship Building
- Decontamination procedures
- Tray preparation
- Decontamination and sanitation
- Equipment testing
- Assembly and packaging
- Aseptic technique
- Multi-task management
- Active listening
- Microsoft outlook
- Microsoft Excel
- Microsoft Powerpoint
- SPM, SQ Track and IMPRESS certified
- Gold Star Recognition from DNV survey
- SCMP Site Lead
- CRCST Certified
Certification
- HIPAA Compliance Training
- CRSCST Certified
Timeline
Central Sterile Technician
Westchester Medical Center
10.2023 - Current
Central Sterile Technician
NYC Health + Hospitals/Jacobi
06.2023 - 10.2023
Central Sterile Technician
Vassar Brothers Medical Center
04.2022 - 04.2023
Customer Account Manager
Rent-A-Center
05.2019 - 12.2021
Security Guard
Allied Universal Security Services
07.2018 - 05.2019
Driver
Domino’s
04.2018 - 03.2019
City Carrier Assistant
United States Postal Service
04.2017 - 04.2018
Sales Associate
Walmart Supercenter
03.2016 - 04.2017
Sales Associate/Assistant Manager
Toys R Us
11.2013 - 03.2016
High School Diploma -
Washingtonville High School