Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
9
9
years of professional experience
Work History
The Heights, General Manager
First Hospitality Group, LLC
08.2024 - Current
Facilitated a brand new F&B rollout in my first 45 days on property, ensuring to comply with Marriott Brand Standards
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Oversaw inventory management, optimizing par stock levels, and reducing waste.
Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Maintained positive guest satisfaction scores by addressing problems head-on and implementing successful corrective actions.
General Manager
Wild Side Downtown
11.2022 - 08.2024
With the opening of the second location, my duties extended onto both properties.
General Manager
Wild Side Brewing Company
03.2019 - 08.2024
Manage and oversee operations in all departments, including culinary (BOH), service staff (FOH), and production (Brewery)
Budget and forecast monthly and quarterly profits and expenses for labor, operations, and revenue.
Work with supervisors and team leaders to ensure compliance with service standards in our staff
Developed marketing strategies and promotions to generate revenue on nights we observed sales trending average or below average
Proficiency in Food and Beverage costing and pricing, ensuring COGS is under 18% retail
Implementing incentives to motivate the team to reach business goals, such as boosting check averages, and incentivizing reviews from guests
Bartender
The Tin Can
10.2018 - 03.2020
Helped out with bar service for major events
provided friendly and prompt service to all guests
AM Kitchen Manager
Route 64 Pub & Grub
12.2015 - 02.2018
Created and implemented food specials around surpluses in order to reduce product waste
Ensured consistency in all food preparation
Responsible for ensuring food quality standards are maintained and safety standards are adhered to by all team members
Education
High School Diploma -
Maumee High School
Maumee, OH
05.2017
Skills
Adaptability
Ability to lead a Team
Effective Time Management
Problem resolution
Excellent Communication Skills
Operations management
Customer Service Skills
Cost control
Performance improvement
Personal Information
Date of Birth: 09/18/98
Timeline
The Heights, General Manager
First Hospitality Group, LLC
08.2024 - Current
General Manager
Wild Side Downtown
11.2022 - 08.2024
General Manager
Wild Side Brewing Company
03.2019 - 08.2024
Bartender
The Tin Can
10.2018 - 03.2020
AM Kitchen Manager
Route 64 Pub & Grub
12.2015 - 02.2018
High School Diploma -
Maumee High School
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