Evan Skavatsos
Alvin,TX
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
34
34
years of professional experience
Work History
Internal Service Advisor
Ron Carter Alvin
10.2019 - 11.2023
- Oversaw and managed all new car service Pre-delivery actions for 3 stores from opening repair orders to closing them.
- Oversaw and managed all used pre-owned/Certified service activities for 3 stores from opening repair orders to closing them.
- Actively opened and closed 300-400 repairs orders of new and used units per month.
- Documented problems and corrective actions to maintain records.
- Developed estimates by costing materials, supplies, and labor.
- Examined service history and provided initial inspection of vehicle to identify issues
- Interpreted diagnostic results to provide accurate repair recommendations.
Internal Service Advisor
Central Houston Nissan
02.2019 - 10.2019
- Oversaw and managed all new car service Pre-delivery actions from opening repair orders to closing them.
- Oversaw and managed all used pre-owned/Certified service activities from opening repair orders to closing them.
- Actively opened and closed 250-300 repairs orders of new and used units per month.
- Documented problems and corrective actions to maintain records.
- Developed estimates by costing materials, supplies, and labor.
- Examined service history and provided initial inspection of vehicle to identify issues
- Interpreted diagnostic results to provide accurate repair recommendations.
Office Administrator/Manager
Mercedes Benz Of Clear Lake
12.2016 - 02.2019
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Oversaw cashiers and money drawer process
- Daily report log to corporate on the previous days financial transactions for Service, Sales, and Finance.
Internal Service Advisor/Dispatcher
McDavid Nissan
03.2016 - 12.2016
- Oversaw and managed all new car service Pre-delivery actions for 3 stores from opening repair orders to closing them.
- Oversaw and managed all used pre-owned/Certified service activities for 3 stores from opening repair orders to closing them.
- Documented problems and corrective actions to maintain records.
- Developed estimates by costing materials, supplies, and labor.
- Examined service history and provided initial inspection of vehicle to identify issues
- Interpreted diagnostic results to provide accurate repair recommendations.
- Developed process improvements to enhance overall delivery of service.
- Dispatching work through the shop and managed flow for optimum work efficiency
Internal Service Advisor
Northwest Dodge
09.2015 - 03.2016
- Oversaw and managed all new car service Pre-delivery actions for 3 stores from opening repair orders to closing them.
- Oversaw and managed all used pre-owned/Certified service activities for 3 stores from opening repair orders to closing them.
- Documented problems and corrective actions to maintain records.
- Developed estimates by costing materials, supplies, and labor.
- Examined service history and provided initial inspection of vehicle to identify issues
- Interpreted diagnostic results to provide accurate repair recommendations.
- Developed process improvements to enhance overall delivery of service.
Service Advisor/Booker/Parts Counter Person
Autonation Toyota
06.2007 - 09.2015
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Oversaw and managed all new car service Pre-delivery actions for 3 stores from opening repair orders to closing them.
- Oversaw and managed all used pre-owned/Certified service activities for 3 stores from opening repair orders to closing them.
- Documented problems and corrective actions to maintain records.
- Developed estimates by costing materials, supplies, and labor.
- Examined service history and provided initial inspection of vehicle to identify issues
- Interpreted diagnostic results to provide accurate repair recommendations.
- Developed process improvements to enhance overall delivery of service.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Served walk in parts customers as well all wholesale parts customers
Internal/Customer Service Advisor
Gillman Pontiac/Honda/Subaru/Mitsubishi/Lincoln
02.1990 - 06.2007
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Oversaw and managed all new car service Pre-delivery actions for 3 stores from opening repair orders to closing them.
- Oversaw and managed all used pre-owned/Certified service activities for 3 stores from opening repair orders to closing them.
- Documented problems and corrective actions to maintain records.
- Developed estimates by costing materials, supplies, and labor.
- Examined service history and provided initial inspection of vehicle to identify issues
- Interpreted diagnostic results to provide accurate repair recommendations.
- Developed process improvements to enhance overall delivery of service.
Education
High School Diploma -
Sharpstown High School
Houston, TX1991
Skills
- Quality Control
- Cost Estimation
- Repairs Scheduling
- Vehicle Assessment
- Work/Shop flow
Timeline
Internal Service Advisor
Ron Carter Alvin
10.2019 - 11.2023
Internal Service Advisor
Central Houston Nissan
02.2019 - 10.2019
Office Administrator/Manager
Mercedes Benz Of Clear Lake
12.2016 - 02.2019
Internal Service Advisor/Dispatcher
McDavid Nissan
03.2016 - 12.2016
Internal Service Advisor
Northwest Dodge
09.2015 - 03.2016
Service Advisor/Booker/Parts Counter Person
Autonation Toyota
06.2007 - 09.2015
Internal/Customer Service Advisor
Gillman Pontiac/Honda/Subaru/Mitsubishi/Lincoln
02.1990 - 06.2007
High School Diploma -
Sharpstown High School
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