Evan Smith
Hindsville,AR
Summary
Astute computer technician with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. As well, as seeks to maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Information Technology Technician
Superior Automotive Group
2020.08 - 2021.03
- Working with apps and making sure user accounts were up to date were daily tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Assistant Network Engineer
Springdale School District
2019.06 - 2020.08
- Recommended network security standards and upgrades to management.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Configured, managed and troubleshot VoIP and multi-media distributed systems and platforms.
- Recommended options for disaster recovery, remote access, network appliances, servers and directory services security.
Phone Repair Technician
UbreakIfix
2018.11 - 2019.07
- Responded to service requests during and after business hours.
- Installed and configured new devices and system components.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
Phone Repair Technician
Cellairis
2018.01 - 2018.10
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Associate of Applied Science - Liberal Arts And Sciences (Mathematics)
Northwest Arkansas Community College
Bentonville, AR08.2024
High School Diploma -
Don Tyson School of Innovation
Springdale, AR05.2019
Skills
- Network Hardware and Software Maintenance
- Hardware Installation
- Document Review
- Device Configuration
- Warranty Requirements
- Network Administration
- Security Protocols
- LAN Protocols
- Computer System Diagnostics Software
- Reading Comprehension
- Microsoft Certification
- Collaborative Team Player
FPV Drone Racing
When I was in highschool, I was on a drone racing team. My teammates and I would build and configure our own drones using modular parts and new ESC software.
Timeline
Information Technology Technician
Superior Automotive Group
2020.08 - 2021.03
Assistant Network Engineer
Springdale School District
2019.06 - 2020.08
Phone Repair Technician
UbreakIfix
2018.11 - 2019.07
Phone Repair Technician
Cellairis
2018.01 - 2018.10
Associate of Applied Science - Liberal Arts And Sciences (Mathematics)
Northwest Arkansas Community College
High School Diploma -
Don Tyson School of Innovation