Business Operations Executive offering a history of leading strategic and tactical business initiatives. Proven expertise in large-scale business transformation and change management to consistently exceed company objectives. Offering effective communication, team building and coaching skills with commitment to fostering company vision and building professional culture rooted in trust and mutual respect.
Responsible for regional development and growth of concept from its inception to a $34M enterprise. Responsible for for all aspects of operations for the multi-unit region of restaurants providing leadership, ongoing development, counsel and supervision while fostering a success-oriented, accountable environment within the organization. Including site selection and overseeing of construction completion.
As a Joint Venture Partner, I drive operational excellence, financial results, market presence, market growth, and development og talent in multiple units within a specified market
Ensuring each restaurant operates successfully, validating performance metrics at each location
Selecting and training all Management for each restaurant and developing them into top performers.
Executing the brand's food, beverage, and service standards.
Proactively plan for succession, ensuring a strong bench of top talent at each restaurant.
Lead the implementation of new and existing practices, initiatives and promotions; communicating information in a clear, concise, detailed and timely manner.
Foster diversity and inclusion, creating an environment of acceptance and open-mindedness
Ensure that each restaurant has an immaculate environment, with all disciplines practiced, and standards met at all times.
Subject matter expert in the use of all guest experience measurement tools using the data to drive operational excellence and guest satisfaction.
Ensure high food and beverage quality in each restaurant by validating recipe adherence, proper food rotation, storage, ordering and handling.
Inspect each location for adherence to sanitation and food safety standards.
Collaborate with Marketing to execute the annual marketing plan.
Drive the region of local grassroots marketing.
Assuming complete P&L responsibility for locations in the market
Working with all Anglers (our people)to maintain high employment quality standards, consistent with Bonefish Grill.
Ensure that each restaurant is fully staffed, trained, engaged, and prepared.
Effectively utilize all staffing and cost control tools to monitor, plan and maintain proper management and hourly staffing levels.
Ensure that all hiring practices are followed
High Level Leader-Exhibits Leadership Competencies that support success and growth
High Performer-Meeting and exceeding all expectations
Business Builder-Sustained drive for growth plan execution
Mentor and Coach- developing those around me for future success