Evan Sorrels
McKinney,TX
Summary
Strong, encouraging leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Works well in high volume, stressful situations and able to manage multiple team members at a time.
Overview
10
10
years of professional experience
Work History
Manager/Server
Kellys At The Village
2017.03 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed senior-level personnel working in marketing and sales capacities.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Two Rows Restaurant & Brewery
2014.02 - 2017.03
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Education
High School Diploma -
LoveJoy ISD
Allen, TX05.2015
Skills
- Strategic Planning
- Contract Management
- Performance Management
- Expense Tracking
- Staff Development
- Workforce Management
- Staff Training and Development
- Complex Problem-Solving
- Time Management
- Verbal and written communication
- Expectation setting
Timeline
Manager/Server
Kellys At The Village
2017.03 - Current
Server
Two Rows Restaurant & Brewery
2014.02 - 2017.03
High School Diploma -
LoveJoy ISD
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