Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Grocer
Trader Joe's
Leawood, KS
08.2021 - Current
Engaged customers and provided very high level of service and support, helping find desired products and items.
Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
Performed key tasks to promote inviting grocery store appearance.
Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
CNA
Sunrise Assisted Living
Overland Park, KS
08.2020 - 08.2021
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
CNA
Presbyterian Manors Of Mid-America
Newton, KS
12.2019 - 06.2020
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Line Assistant
Standridge Color
Newton, KS
08.2018 - 06.2020
Followed outlined specifications to implement assembly plans.
Identified machinery malfunctions by performing troubleshooting tasks.
Put hazardous materials in properly marked containers to avoid injuries or contamination.
Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
Night Manager
Dangelo's Pizza
Halstead, KS
12.2016 - 12.2019
Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
Created nightly shift task lists to assign duties to each employee.
Established team priorities, maintained schedules and monitored performance.
Education
Associate of Arts - Liberal Arts And General Studies
Johnson County Community College
Overland Park, KS
05.2023
High School Diploma -
Halstead High School
Halstead, KS
05.2020
Skills
Team Goals
Merchandise Promotion and Display
Handling Complaints and Inquiries
Operational Efficiency
Certification
CNA - Certified Nurse Assistant
Timeline
Grocer
Trader Joe's
08.2021 - Current
CNA
Sunrise Assisted Living
08.2020 - 08.2021
CNA
Presbyterian Manors Of Mid-America
12.2019 - 06.2020
Line Assistant
Standridge Color
08.2018 - 06.2020
Night Manager
Dangelo's Pizza
12.2016 - 12.2019
Associate of Arts - Liberal Arts And General Studies