Evan Spesard
San Jacinto
Summary
Proactive Technical Change Manager with over 3 years of experience in managing IT change management. Extensive background in Desktop Support and Help Desk. Proficient in ServiceNow, and Microsoft Office, with a strong background in business administration. Committed to leveraging skills to contribute effectively to organizational goals and improve operational efficiency.
Overview
16
16
years of professional experience
Work History
Technical Change Manager
Western Alliance Bank
Phoenix, Arizona
11.2022 - 04.2026
- Coordinated and managed IT change processes within a fast-paced enterprise banking environment.
- Increased department throughput from approximately 100 monthly change tickets to over 700 while maintaining operational efficiency and reducing implementation-related incidents.
- Worked closely with infrastructure, application support, and operations teams to ensure successful implementation of technical changes.
- Helped implement stricter and more efficient approval processes that improved implementation speed and reduced operational risk.
- Utilized ServiceNow extensively for ticket management, approvals, documentation, reporting, and workflow coordination.
- Maintained strong communication with technical teams and stakeholders to ensure smooth execution of production changes.
- Fast-paced enterprise banking environment.
Product Support Representative
InEight
Scottsdale, Arizona
10.2019 - 11.2022
- Provided technical support to customers in a high-volume support environment through ticketing system ServiceNow and phone support.
- Team mate's ticket counts ranged around 30-40, I was carrying around 90 with the highest possible customer satisfaction scores.
- Assisted QA teams with regression testing and validation of new software releases.
- Collaborated with cross-functional teams to enhance product functionality and user experience.
- Supported desktop support and internal IT operations during COVID lockdowns by assisting with technology distribution and setup.
- Trained new staff on troubleshooting techniques and customer service protocols.
- Maintained professionalism and strong customer communication while handling multiple support requests simultaneously.
Sales/Support Representative
GoDaddy
Chandler, Arizona
05.2014 - 10.2019
- Created new inbound call center process to streamline call processes for all of the Shared Hosting Division. Call times were cut by 50% and sales grew by 30%
- Took escalated technical calls for Shared Hosting.
- Ranked number one several times for monthly sales goals.
Account Manager
Moving.com
Scottsdale, Arizona
07.2010 - 09.2014
- Oversaw a portfolio of 166 accounts, successfully launching new business initiatives for Moving.com.
- Regionally managed all accounts across Illinois, North Carolina, South Carolina, Tennessee, Montana, Wyoming, and Hawaii.
- Cultivated relationships with corporate clients, including North American Van Lines, Arpin Van Lines, Navis Pack & Ship, and Pak Mail.
- Managed client accounts, ensuring high levels of satisfaction and retention.
- Developed tailored solutions to meet unique client needs and objectives.
Education
BBA - Management
Everest College
Mesa, Arizona01-2006
Skills
- ServiceNow
- Microsoft Office
- WordPress
- Adobe Premiere
- Video/Audio editing
- Technical Troubleshooting
Timeline
Technical Change Manager
Western Alliance Bank
11.2022 - 04.2026
Product Support Representative
InEight
10.2019 - 11.2022
Sales/Support Representative
GoDaddy
05.2014 - 10.2019
Account Manager
Moving.com
07.2010 - 09.2014
BBA - Management
Everest College