Evan Stelly
Case Manager
Houston,TX
Summary
Experienced office manager and administrative professional with over 3 years of experience in overseeing a wide variety of essential functions in a bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks, managing deadlines, and client satisfaction.
Overview
6
6
years of professional experience
Work History
Case Manager- YHDP Employment & Education
The Montrose Center
HOUSTON, TX
10.2023 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals for homeless LGBTQ+ youth.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for LGBTQ+ youth in emergency situations.
- Developed individualized care plans with input from clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Monitored employment & education progress through regular follow-up contacts.
Integrated Care Navigator-Support
Harris Center for Mental Health and IDD
Houston, TX
09.2021 - 07.2022
- Collaborated with clinical and administrative staff to meet patient needs.
- Managed and tracked grant requirements and deadlines for federal funding
- Prepared meeting agendas and typed meeting minutes for Program Director
- Cultivated relationships with 30 co-workers across 4 clinics to ensure each location had proper supplies and support
- Collaborated with Program Manager to create new standards of operation for future success
- Ordered office supplies and furniture for each clinic location
- Communicated interdepartmentally for problem-solving solutions
Office Manager
Public Content
Houston, TX
07.2019 - 09.2021
- Maintained correspondence for accounts payable and created invoices for accounts receivable
- Assisted account managers and company partners in reaching project deadlines
- Coordinated and supervised photo shoots between clients and company photographer
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Managed guest lists and guest check-in for high-profile events
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Provided secretarial and office management support while building cooperative working relationships.
Esthetician/Guest Care
Sanctuary Spa
Houston, TX
01.2018 - 07.2019
- Input customer data into reservation systems and updated to reflect room changes.
- Assisted in the strategizing process and execution of marketing promotions
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Facilitated successful front desk operations for high-volume spa
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Organized and cleaned lobby and reception areas, fostering strong visual presentation.
Direct Volunteer
Montrose Grace Place
Houston, TX
08.2021 - 06.2022
- Facilitated a safe space for homeless LGBTQ+ youth to openly express their needs.
- Visited with homeless LGBTQ+ youth during weekly dinners for check-ins
- Assisted group activities for the evening
- Provided closet assistance to youth in need of clothes and toiletries
Education
Bachelor of Arts - Psychology
Texas Christian University
Fort Worth, TX01.2014
Skills
- Verbal and Written Communication
- Knowledge of Community Services and Programs
- Documenting and Recording Information
- Organized and Detail-Oriented
- Administrative and Office Support
- Calm and Effective Under Pressure
Timeline
Case Manager- YHDP Employment & Education
The Montrose Center
10.2023 - Current
Integrated Care Navigator-Support
Harris Center for Mental Health and IDD
09.2021 - 07.2022
Direct Volunteer
Montrose Grace Place
08.2021 - 06.2022
Office Manager
Public Content
07.2019 - 09.2021
Esthetician/Guest Care
Sanctuary Spa
01.2018 - 07.2019
Bachelor of Arts - Psychology
Texas Christian University
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