Evan Stone
Louisville,KY
Summary
Skilled Billing Analysis Associate with over five years of experience at Louisville Gas & Electric, adept in applying financial acumen and billing ethics to resolve complex invoicing issues. Excelled in workflow management and preparing reports, significantly enhancing billing accuracy and efficiency.
Overview
7
7
years of professional experience
Work History
Billing Analysis Associate
Louisville Gas & Electric
Louisville, Kentucky
07.2019 - Current
- Perform daily billing for Louisville Gas & Electric, Kentucky Utilities, and Old Dominion Power.
- Apply knowledge of rates, tariffs, and regulations to detect, investigate, and resolve invoicing issues, and assure accurate billing.
- Coordinates the completion of pending service orders through communication with multiple other internal departments, which include meter and index changes, removals, installs, new accounts, customer changes, and turn-ons and turn-offs to meet deadlines.
- Research accounts and obtain documentation necessary to assist in the company’s response to the Public Service Commission, Better Business Bureau, and Attorney General complaints, while acting as a billing expert.
- Provide meter data and billing data analysis, and solutions to complex billing, by evaluating usage data in EIP and/or SAP as needed to ensure accurate invoicing.
- Process timely billing corrections across multiple computer applications (SAP and EIP), in conjunction with the use of Excel, for interval-based modifications of advanced metering through the analysis of customer account information.
- Maintain accurate, auditable customer billing records in CCS.
- Help prepare various statistical reports and provide weekly Excel-based reports in a timely manner.
- Contact customers on occasion to notify them of adjustments to bills and answer relevant questions.
Records Center Team Member
The Data Vault
Louisville, KY
07.2018 - 07.2019
- Safeguarded sensitive information, quickly found files to support business processes, and met legal and regulatory requirements.
- Complied with the HIPAA and Sarbanes-Oxley Acts.
- Provided full-service document shredding and media destruction services to the Greater Louisville and Southern Indiana region.
- Provided Data Vault Cloud a backup and disaster recovery solution that provide a single, integrated approach to data protection.
State Outreach Manager
Catholic Education Partners
Louisville, KY
01.2018 - 04.2018
- Played a vital role in efforts to advance the cause of school choice for financially needy families in Kentucky.
- Traveled throughout the state to educate principals, teachers, and concerned citizens on matters related to scholarship tax credits in Kentucky; frequently utilized Microsoft Excel to document efforts.
- Established a clear vision and direction for the organization's educational and outreach programs.
- Performed outreach activities to draw in participants from diverse communities.
Education
Bachelor of Arts - Business Administration
Bellarmine University
Louisville, KY05-2016
High School Diploma -
Saint Xavier High School
Louisville, KY05-2012
Skills
- Preparing reports
- Multiple priorities management
- Basic accounting
- Financial acumen
- Billing ethics
- Workflow management
Other Experience
- Served as a student worker at Bellarmine University's IT department, 2012 - 2016.
Timeline
Billing Analysis Associate
Louisville Gas & Electric
07.2019 - Current
Records Center Team Member
The Data Vault
07.2018 - 07.2019
State Outreach Manager
Catholic Education Partners
01.2018 - 04.2018
Bachelor of Arts - Business Administration
Bellarmine University
High School Diploma -
Saint Xavier High School
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