Evan Stonemark
Tucson,AZ
Summary
Car-loving Detailer passionate about waxing vehicles to perfect shine. Friendly personality builds rapport with clients quickly. Quickly establishes repeat clientele. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ultra Touch Detailing
Anna McClure
Tucson, Arizona
10.2020 - Current
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Set procedures for protecting vehicle interiors through use of dyes, paints and waxes.
- Oversaw inventory, equipment maintenance and bay cleaning.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Coordinated exterior and interior washing of vehicles according to customer wishes.
- Managed team of 4 personnel focused on providing expert detailing services to customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Advised customers on regular care needs to prevent issues such as deteriorating paint.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
Fast Food Team Member
Taco Bell
Tucson, AZ
11.2020 - 10.2021
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Reduced customer wait times by quickly operating customer window and sales register.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Moved and stocked food products weighing up to 40 pounds.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Cooked batches of food according to standard recipes.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Documented customer orders and conveyed special requests to kitchen staff.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Delivered exceptional service as illustrated through multiple positive Taco Bell reviews.
Courtesy Clerk
Fry's Food And Drug
Tucson, AZ
06.2019 - 08.2020
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than 400 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Assisted customers with large purchases by carrying items to vehicles.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Conducted one-on-one training with 5 new employees to teach various store procedures.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Cienega High School
Vail, AZ05.2021
Skills
- Maintaining Clean Work Areas
- Managing Operations and Efficiency
- Detailing Equipment
- Employee Supervision
- Vehicle Inspection
- Automotive Detailing
- Scheduling and Coordinating
- Customer Inquiries
- Handling Chemicals
- Handling Payroll
- Creative Solutions
- Product Inventories
- Interior Vacuuming
- Proper Storage
- Client Support
- Safety Protocols
- Materials Movement
- Inventory Accuracy
- Materials Storage
- Team Communication
- Mobile Devices
- Pressure Washers
- Financial Transactions
- Operational Efficiency
- Customer Relations
- Power Washer
- Customer Experience
- Protective Equipment Knowledge
- Credit Card Payments
Certification
CPAT completed
Timeline
Fast Food Team Member
Taco Bell
11.2020 - 10.2021
Ultra Touch Detailing
Anna McClure
10.2020 - Current
Courtesy Clerk
Fry's Food And Drug
06.2019 - 08.2020
High School Diploma -
Cienega High School