Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evan Stover

Fort Worth,Texas

Summary

Results-driven Assistant Manager accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for Outbound, Inbound, Inventory Control and Quality Assurance, Supply Chain. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Amazon
04.2021 - Current
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Introduced new products or services, increased marketing activities and improved customer service to drive sales.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Experienced in Tableau systems
  • Employed SQL to query databases and retrieve data.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.

Tier 1 Associate

Amazon
05.2020 - 04.2021
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Confirmed accuracy, quality and quantity of materials received and listed on BOL.
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Checked packages and merchandise for damage and notified vendors.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Front Desk Supervisor

LaQuinta Inn & Suits
06.2019 - 05.2020
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Performed concierge services for guests.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Collected room deposits, fees and payments.
  • Conducted financial audits on scheduled basis.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.

Front Desk Representative

LaQuinta Inn & Suits
06.2018 - 06.2019
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Collected room deposits, fees and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Kept accounts in balance and ran daily reports to verify totals.

Education

High School Diploma -

Azle High School
Azle, TX
05.2020

Skills

  • Employee performance evaluations
  • Recruiting and Interviewing
  • Staff Supervision
  • Training
  • Strategic planning
  • Operations management
  • Budgeting
  • Staff Management
  • Lean Six Sigma
  • Inventory Control
  • Performance Metrics
  • Task Prioritization

Timeline

Assistant Manager

Amazon
04.2021 - Current

Tier 1 Associate

Amazon
05.2020 - 04.2021

Front Desk Supervisor

LaQuinta Inn & Suits
06.2019 - 05.2020

Front Desk Representative

LaQuinta Inn & Suits
06.2018 - 06.2019

High School Diploma -

Azle High School
Evan Stover