Evan Swenson
Barista
Brooklyn,NY
Summary
Skilled barista with 5 years of experience providing the highest quality service to customers in a fast paced, high intensity environment. My role as a lead barista involved high-level multitasking, prioritization of tasks, with frequent delegation to co-workers and respectful adherence to my managers.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Lead Barista
The Root Cafe
Lakewood, Ohio
08.2016 - 08.2021
- Prioritized excellent customer satisfaction by assuring timely delivery of orders in a high intensity environment, all while maintaining personalized, friendly service tailored to the specific needs of the 100+ customers served daily.
- Advised customers in their choice of preferred coffee blend, roast preference, as well as specialty teas, pastries, and options from an extensive vegan and gluten-free food menu.
- Maintained a strict standard of workspace and cafe cleanliness in accordance with local health codes.
- Trained in preparing quality espresso drinks on Synesso commercial espresso machines: weighing and dialing the grind to satisfaction, properly gauging shot extraction time, coupled with proper milk foaming and latte art technique for standard and speciality offerings.
- Skilled in crafting a proper pour over, operating manual and automatic grinders, and commercial drip machines.
- Ran front of house operations independently and with co-workers, while skillfully delegating tasks when necessary. Maintained a clear line of communication between front of house and back of house bakery and kitchen staff.
- Frequently worked both opening and closing shifts, with duties including but not limited to: handling cash and preparing the drawer and Clover P.O.S. system, preparing a clean and organized workspace, all to ensure the customers are entering a clean, well-stocked, welcoming environment.
- Specialized service to hosted events both public and private including, but not limited to: weddings, art shows, open mic nights, small concerts, and local fundraisers.
Education
Bachelor of Arts - English
College of Wooster
Wooster, Ohio 08.2011 - 05.2015
Bachelor of Arts -
The New School
New York, NY 06.2022 - Current
Skills
Menu memorization
undefinedTimeline
Bachelor of Arts -
The New School
06.2022 - Current
Lead Barista
The Root Cafe
08.2016 - 08.2021
Bachelor of Arts - English
College of Wooster
08.2011 - 05.2015
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