Evan Tillson
charlotte,NC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Customer Success Associate
Figure Lending
Charlotte, NC
05.2025 - Current
- Managed customer inquiries through email, chat and phone support channels.
- Educated clients on product features and best practices for usage.
- Resolved technical issues by coordinating with the product development team.
- Created detailed documentation of customer interactions, including notes on issue resolution.
- Resolved escalated customer issues in a professional manner.
Barista
The Peoples Market
Charlotte, NC
09.2024 - 05.2025
- Make coffee and lattes, as well as other assorted cafe items
- Clean and manicure a pleasant dining experience for customers
- Provide excellent customer service
Sales Representative
TruGreen Lawn Care
Indian Trail, NC
01.2024 - 09.2024
- Create and build my own pipeline of new and old prospects
- Provide extensive knowledge of our product to the customer and push for a quick close
- Work closely with my team to meet quotas and deadlines and manage my time carefully
Busser/Server
Dilworth Tasting Room
Charlotte, NC
09.2022 - 01.2024
- Keep the restaurant clean throughout the day and deep clean at night
- Provide excellent customer service and maintain customer relationships
- Up sell customers on new food items as well as proper wine choices for each tables meal/occasion
- Provide support in the kitchen if needed as an expo, this involved plating orders and making sure each item left the kitchen correctly
Barista
Starbucks
Charlotte, NC
05.2021 - 09.2022
- Take customer orders quickly and kindly
- Make lattes and other drinks as fast as possible to keep up with out times
- Work fluidly as a team
Education
Computer Hardware engineer
Central Piedmont Community College
Charlotte, NCSkills
- Time Management
- Computer Hardware
- Sales
- Problem Solving
- Customer Service
- Teamwork
- Team Leadership
- Sales Prospecting
- Team Motivation
- Computer Engineering
- Escalation handling
- Customer relationship management
- Quota achievement
Websites
Volunteer Experience
Carolina Big Hearts Big Barks, Shelby, NC, 2013-09, 2022-05, Make sure dogs were well taken care of and trained, Go to events and promote the foundation as well as adoption rather than shopping, Found over 15 forever homes over the 8 years
Timeline
Customer Success Associate
Figure Lending
05.2025 - Current
Barista
The Peoples Market
09.2024 - 05.2025
Sales Representative
TruGreen Lawn Care
01.2024 - 09.2024
Busser/Server
Dilworth Tasting Room
09.2022 - 01.2024
Barista
Starbucks
05.2021 - 09.2022
Computer Hardware engineer
Central Piedmont Community College
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