Years of account managing
EVAN VICTORINE
Oakland,CA
Summary
Dynamic and results-oriented Account Manager with over two years of experience in managing high-value client accounts within the logistics and supply chain industry. Expertise in driving sales growth, prospecting new business opportunities, and delivering customized shipping solutions that meet the unique needs of clients. Proven ability to build and maintain strong, long-term relationships with key stakeholders, ensuring customer satisfaction and loyalty. Skilled in negotiating contracts, optimizing service delivery, and leveraging CRM tools to track performance and streamline workflows. A proactive problem-solver who collaborates cross-functionally with internal teams to resolve issues and exceed client expectations. Dedicated to delivering exceptional service and contributing to the continued success and growth of the business.
Overview
2
2
Work History
Account Manager
DHL Express
08.2022 - Current
- Client Relationship Management: Develop and maintain long-term relationships with key accounts, serving as the primary point of contact for customers
- Ensure customer satisfaction by understanding their shipping needs and delivering tailored solutions
- Sales & Business Development: Actively prospect and identify new business opportunities through cold calling, networking, and attending industry events
- Convert prospects into clients by presenting DHL's competitive advantages and customized shipping solutions
- Prospecting & Lead Generation: Utilize a variety of tools (CRM software, industry reports, LinkedIn, and networking) to identify potential customers
- Qualify leads based on business needs and decision-making authority, and develop strategies to engage with prospects effectively
- Customer Solutions: Analyze client logistics operations, identify opportunities for efficiency improvements, and provide solutions that reduce costs or improve delivery speed
- Collaborate with internal teams to implement customized shipping strategies
- Contract Management: Negotiate contracts with clients, ensuring terms are favorable to both the customer and DHL
- Review and adjust pricing models in response to changing market conditions
- Performance Monitoring: Monitor and assess the performance of accounts through KPIs, ensuring that service levels are met or exceeded
- Address any operational issues that arise, escalating when necessary
- Market Research & Competitive Analysis: Conduct regular market research to stay informed about competitors’ services, pricing, and trends in the logistics industry
- Use this information to refine sales strategies and maintain a competitive edge
- Collaboration: Work cross-functionally with the operations, finance, and customer service teams to ensure that accounts are serviced efficiently and customer concerns are resolved promptly
- Reporting: Generate regular reports on account status, revenue growth, customer feedback, and service performance
- Present findings to senior management and provide actionable insights for continuous improvement
Clothing Reseller
Myself
07.2020 - 07.2022
- Conducted retail arbitrage to build inventory for resale via online platforms
- Developed and executed online strategies for leads, sales and pricing to generate revenue
- Built professional and trusting relationships with key customers and leveraged existing relationships via social media
- Pursued and closed key opportunities to manage the online sales process
- Created clear, precise and properly detailed product and service information on selling platforms
- Wrapped, boxed, weighed and shipped product
- Prioritized helping customers over completing other routine tasks in store
- Developed strong rapport with customers and created a positive impression of business
Intern
Tiffin Motorhomes Inc.
01.2018 - 10.2021
- Sorted and organized files, spreadsheets and reports
- Analyzed problems, identified solutions and made decisions
- Interacted with customers by phone, email or in-person to provide information
- Distribute performance based sales incentive program, assist in taking retail orders and submitting to plants for production
- Follow up with retail sales people as directed by the District Sales Manager
- Assist dealers with marketing and sales training materials as needed
- Assist in representing products at major city RV Trade Shows
- Travel with the District Manager to dealerships and assist with dealer visits
- Office support in establishing new wholesale distribution points
Education
Bachelor of Science - Business Administration Option in Marketing
California State University
Chico, CA01.2022
Skills
- Client relationship management
- Negotiating contracts
- Logistics solutions
- Shipping operations
- Global logistics
- Supply chain operations
- Collaboration
- Customer service
- Problem resolution
- Adaptability
- Relationship building
- Sales
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementPersonal development programsTimeline
Account Manager
DHL Express
08.2022 - Current
Clothing Reseller
Myself
07.2020 - 07.2022
Intern
Tiffin Motorhomes Inc.
01.2018 - 10.2021
Bachelor of Science - Business Administration Option in Marketing
California State University
Similar Profiles
Dheeraj ArjulaDheeraj Arjula
Postal Assistant at DHL ExpressPostal Assistant at DHL Express
Lucy NyagaLucy Nyaga
Operations Agent at DHL EXPRESSOperations Agent at DHL EXPRESS
Mohammed SalihuMohammed Salihu
Head of Screening Center at DHL ExpressHead of Screening Center at DHL Express