Evan Vidal

Customer Service Rep.

• Managed a high volume of calls while maintaining a professional and friendly demeanor
• Handled escalated customer complaints and worked to find satisfactory resolutions

Dispatcher

• Dispatching and coordinating delivery schedules for drivers
• Communicated effectively with multiple branches and personnel to ensure timely response to calls. Prioritized and managed multiple tasks in a fast paced and high stress environment
• Responded to emergency and nonemergency calls, gathering necessary information and dispatching appropriate resources
• Assisted in training new dispatchers and provided guidance to ensure adherence to protocols and procedures

DME Technician

• Assisted patients with selecting and fitting DME to ensure proper usage and comfort
• Provided training and education to patients and their caregivers on proper usage and maintenance of DME
• Demonstrated excellent customer service skills and addressed any patient concerns or issues promptly and professionally.

Orthotics and Prosthetics Technician

• Fabricated and modified orthotic and prosthetic devices according to patient needs and specifications
• Assisted Orthotists and Prosthetics in patient assessments and device fittings
• Utilized various materials such as plastics, metals, and fabrics to create custom devices
• Trained new technicians on fabrication techniques and procedures
• Communicated effectively with patients and their families to ensure satisfaction and comfort with devices.

• Provided exceptional customer service to clients utilizing mobility services
• Assisted clients with the selection and coordination of mobility vehicles, such as wheelchairs and scooters
• Educated clients on the proper use and care of mobility equipment
• Direct sales of Harmar Lifts, Ramps, and home modification aids
• Consistently met and exceeded sales targets for mobility equipment rentals and sales