Evan Waid
Bloomfield Hills
Summary
People-focused operations and culture-driven professional with hands-on experience in employee relations, training, performance support, and high-trust environments. Known for bridging leadership goals with employee experience through clear communication, structured processes, and emotional intelligence. Brings a rare blend of frontline people management, compliance awareness, and business acumen - well-suited for advisory roles supporting managers, teams, and organizational change.
Overview
8
8
years of professional experience
Work History
Valet Account Manager
In-House Valet
Birmingham
01.2022 - Current
- Managed and supported frontline teams across premium hospitality locations, focusing on employee experience, service standards, and operational excellence.
- Provided daily people guidance to staff, including scheduling issues, interpersonal conflict, performance expectations, and real-time coaching.
- Served as a liaison between employees and leadership, translating business needs into clear, respectful communication.
- Helped onboard and train new team members, reinforcing company culture and service values from day one.
Owner / Operations Manager
Nonstop Automotive Imports
Bloomfield Hills
01.2018 - Current
- Built and managed a multi-year automotive import and sales operation, overseeing day-to-day operations, client relations, and compliance-sensitive documentation.
- Acted as the primary people lead for contractors and partners, handling onboarding, expectations setting, performance feedback, and conflict resolution.
- Developed internal processes that emphasized accountability, transparency, and professionalism in high-pressure decision environments.
- Served as the first point of contact for sensitive conversations, ensuring fairness, discretion, and consistency in outcomes.
- Balanced business goals with human considerations, reinforcing trust-based relationships and long-term engagement.
Garage Manager
Hagerty Garage & Social
Los Angeles
- Oversaw high-value assets and coordinated teams in a trust-critical environment.
- Reinforced operational discipline, accountability, and team standards.
- Coordinated vehicle check-ins and scheduled customer appointments efficiently.
- Trained staff on safety protocols and operational procedures regularly.
Automotive Sales & Client Experience Specialist
LaFontaine Nissan/INFINITI of Troy
Troy
- Worked closely with management and cross-functional teams in a regulated, performance-driven environment.
- Educated customers on financing options and promotional offers.
- Collaborated with sales team to enhance customer satisfaction initiatives.
Education
Bachelor of Science - Human Resources
Oakland University
Rochester, MI12.2025
Associate Studies - Business Administration
Oakland Community College
Auburn Hills, MISkills
- Employee Relations & People Advisory Support
- Manager Coaching & Conflict Resolution
- HR Operations & Policy Application
- Onboarding, Training & Performance Support
- Culture, Engagement & Retention
- Compliance Awareness (Ethics, Fair Practice, Documentation)
- Stakeholder Communication
- Process Improvement & Operational Discipline
- Confidentiality & Professional Judgment
Timeline
Valet Account Manager
In-House Valet
01.2022 - Current
Owner / Operations Manager
Nonstop Automotive Imports
01.2018 - Current
Garage Manager
Hagerty Garage & Social
Automotive Sales & Client Experience Specialist
LaFontaine Nissan/INFINITI of Troy
Bachelor of Science - Human Resources
Oakland University
Associate Studies - Business Administration
Oakland Community College