Evan Ward
Layton
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Seasonal Support Driver
UPS
12.2024 - 01.2025
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Landscaper
Ginger Bee Farms
07.2024 - 12.2024
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Constructed hardscape elements like patios, walkways, retaining walls, outdoor kitchens, fire pits, water features for enhanced functionality of outdoor spaces.
- Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
Online Reseller
Self Employed
08.2021 - 06.2024
- Streamlined shipping processes by implementing cost-effective methods for order fulfillment, reducing delivery times and improving customer satisfaction ratings.
- Managed financial records accurately by maintaining detailed spreadsheets of sales transactions, expenses, and profits for business reporting purposes.
- Analyzed market trends to identify high-demand products, strategically adjusting product offerings to maximize revenue potential.
- Utilized software to automate customer communication and order fulfillment.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
VIP Casino Host
Chinook Winds Casino Resort
03.2018 - 08.2021
- Acted as the casino's ambassador, enhancing the experience for VIP patrons.
- Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
- Increased player loyalty by developing personalized relationships and providing exceptional guest service.
- Maximized casino revenue by monitoring player gaming activities and identifying potential high-value players.
- Developed marketing plans to boost customer loyalty and enhance customer satisfaction.
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
Hotel Representative
Chinook Winds Casino Resort
09.2017 - 03.2018
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times for guests.
- Trained new employees in customer service protocols, contributing to a high-quality guest experience.
- Enhanced guest satisfaction by providing personalized services and attending to special requests.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
MacBeath Hardwood
02.2014 - 06.2017
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Used equipment properly to avoid workplace hazards or injuries.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Mountain High School
Kaysville, UT03-2011
Skills
- Time management
- Data Entry
- Google Sheets
- Windows/Mac Systems
- Microsoft Word
- Excel
- Power Tools
- Forklift Operator
- Sales
- Detail-oriented
- Relationship development
- Loading and unloading
- GPS and route planning
Timeline
Seasonal Support Driver
UPS
12.2024 - 01.2025
Landscaper
Ginger Bee Farms
07.2024 - 12.2024
Online Reseller
Self Employed
08.2021 - 06.2024
VIP Casino Host
Chinook Winds Casino Resort
03.2018 - 08.2021
Hotel Representative
Chinook Winds Casino Resort
09.2017 - 03.2018
Customer Service Representative
MacBeath Hardwood
02.2014 - 06.2017
High School Diploma -
Mountain High School
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