IT Support Technician
United Health Services Roxbury Treatment
09.2024 - Current
- Technical Support: Provide on-site support for staff and patients, troubleshooting hardware and software issues including computers, printers, and medical equipment.
- System Maintenance: Perform routine maintenance and updates on hospital IT systems, ensuring all software and hardware are functioning optimally.
- User Account Management: Create, modify, and deactivate user accounts in accordance with hospital policies, ensuring proper access controls are in place.
- Network Support: Monitor and maintain network infrastructure, including routers, switches, and firewalls, to ensure reliable connectivity for hospital operations.
- Data Backup and Recovery: Monitor data ensuring the integrity and security of patient and administrative data.
- Training and Documentation: Develop and deliver training sessions for staff on new technologies and systems.
- Collaboration: Work closely with corporate to assess technology needs and provide recommendations for improving operational efficiency.
- Incident Management: Log and prioritize support requests using a ticketing system, ensuring timely resolution and follow-up with end-users.
- Compliance: Assist in maintaining compliance with healthcare regulations and standards, including HIPAA, ensuring patient data is protected.
- Inventory Management: Track and manage inventory of IT equipment, including procurement, asset tracking, and lifecycle management.
- Problem Resolution: Analyze and diagnose recurring technical issues, implementing solutions to minimize downtime and improve user experience.
