Evan Williams
Fuquay Varina,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Lot Attendant Manager
Sanford Imports
07.2023 - Current
- Assisted sales and service staff with moving automobiles to keep operations running smoothly.
- Added and maintained key tags, inspection decals and window stickers for vehicles on sales lot.
- Drove automobiles to other dealerships or vendors for pickups and deliveries..
- Achieved and maintained pristine condition of automobiles on lot and in showroom.
- Collaborated with lot staff to have vehicles ready for lot within 48 hours.
- Picked up and delivered customers using dealership vehicles.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Maintained attractive, tidy parking lot for dealership.
- Parked vehicles in visually appealing ways to attract customer attention and increase sales.
Lot Porter
Hanna Imports
08.2022 - 07.2023
- Communicated with coworkers and managers about completed duties.
- Performed cleaning and maintenance duties as directed.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Completed sweeping, mopping, and window-cleaning.
- Cleaned and organized building areas as required.
- Maintained building exteriors for professional, clean presentation standards.
- Stored supplies safely and securely to prevent theft and damage.
- Increased workplace safety by immediately reporting potential hazards.
- Delivered guest messages quickly and correctly, maintaining information confidentiality.
- Resolved guest inquiries punctually and politely for professional customer service.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Reconciled used supplies against inventories for timely stock replenishment.
- Updated visitor and delivery logs for correct, current security records.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Maintained physical appearance of lot to attract customers to business.
- Communicated with service team and other staff to assist customers.
- Enhanced intake process by greeting and assisting customers promptly.
- Conducted regular spot checks to verify appropriate and safe parking of all vehicles.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Parked and retrieved vehicles to enhance efficient use of parking space.
- Directed traffic and monitored parking areas to maintain safety and order.
- Parked and retrieved cars according to customer needs.
- Followed safety protocols for personal, guest and automobile safety.
- Monitored and secured lot, reporting suspicious activity to management for quick resolution.
- Kept facilities well-lit and marked to improve safety and navigation.
- Escorted drivers to vehicles and helped load or carry large items.
- Prepared and submitted reports to document activities and revenue.
- Maintained accurate records to track performance and revenue.
- Resolved customer disputes and complaints regarding parking and other issues to enhance satisfaction.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Patrolled parking areas regularly to identify security, safety or vehicle concerns.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
- Delivered above and beyond service to VIP guests at property.
- Determined customer needs by asking relevant questions and listening actively to responses.
Vehicle Detailer
Tesla
06.2021 - 01.2022
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Shined vehicle windows and windshields to remove water spots.
- Washed cars and trucks daily for auto dealership.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Maintained clean, tidy and safe work environment.
- Reported daily work progress and encountered problems to management.
- Provided exceptional customer service and addressed customer inquiries.
- Applied protective agents, including sealants, to protect surfaces.
- Restored luster to vehicle interiors, including upholstery and vinyl.
- Test drove vehicles and reported identified issues to management.
- Utilized high-pressure washers to clean vehicles and equipment.
- Applied chemicals and used high-pressure wash and scrubbers to clean rims.
- Performed detailed vacuuming of interior and exterior of vehicles and equipment.
- Used specialized cleaning products to remove stains from interior and exterior surfaces.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Polished windows and mirrors of vehicles and equipment.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Wiped down and polished interior and exterior surfaces.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Removed dirt and debris from vehicle and equipment interiors.
- Inspected vehicles and equipment for visible damage.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Followed safety guidelines for cleaning vehicles and equipment.
- Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
- Applied wax and sealants to exterior of vehicles and equipment.
- Maintained records of cleaning activities.
Door-to-Door Sales Representative
AT&T
02.2020 - 08.2020
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
RETAIL ASSOCIATE Journeys
Nordstrom Rack
01.2019 - 01.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with prompt and polite support in-person and via telephone.
- Increased sales and customer satisfaction through personalized servicing.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Service
GUEST ADVOCATE, Harris Teeter
01.2018 - 01.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
High School Diploma -
Hillside High School
Durham, NC08.2020
Skills
- POS Inventory System Operation
- Vehicle Operations
- Process Improvement Initiatives
- Customer Needs Assessments
- Customer Rapport Development
- Costuming Assistance
- Providing Feedback
- Persuasive Selling
- Customer Assistance
- Hospitality and Accommodation
Timeline
Lot Attendant Manager
Sanford Imports
07.2023 - Current
Lot Porter
Hanna Imports
08.2022 - 07.2023
Vehicle Detailer
Tesla
06.2021 - 01.2022
Door-to-Door Sales Representative
AT&T
02.2020 - 08.2020
RETAIL ASSOCIATE Journeys
Nordstrom Rack
01.2019 - 01.2020
Customer Service
GUEST ADVOCATE, Harris Teeter
01.2018 - 01.2019
High School Diploma -
Hillside High School
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