Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evan Williams

Albany,NY

Summary

Adept at enhancing operational efficiency, I excelled in technical support roles at Amazon, mastering hardware installation and software configuration. My proactive approach improved customer satisfaction by swiftly resolving complex issues at DiRAD Technologies, showcasing my exceptional problem-solving skills and technical acumen. This blend of hard and soft skills positions me as a valuable asset to any team.

Overview

7
7
years of professional experience

Work History

IT Technician

Amazon
08.2021 - Current
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.

Call Center Representative

DiRAD Technologies
03.2020 - 07.2021
  • Managed 30 or more high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Delivery Driver Helper

UPS
05.2017 - 08.2020
  • Adapted quickly to changing route schedules or other unforeseen circumstances requiring adjustments in delivery plans, ensuring minimal impact on overall delivery timelines.
  • Lifted and carried packages weighing up to 60 pounds.
  • Maintained high customer satisfaction by promptly resolving issues related to deliveries and handling special requests professionally.

Education

High School Diploma -

Thomas Edison High School
Jamaica, NY
06.2010

Skills

  • Desktop Technical Support
  • Hardware Installation
  • Technical Support
  • Software configuration

Timeline

IT Technician

Amazon
08.2021 - Current

Call Center Representative

DiRAD Technologies
03.2020 - 07.2021

Delivery Driver Helper

UPS
05.2017 - 08.2020

High School Diploma -

Thomas Edison High School

Similar Profiles

CREATE PROFILE
Evan Williams