Evan Zecco
Cookeville,TN
Summary
Driven by a proven track record in customer service and problem-solving, Excelled in fostering client relationships and efficiently managing tasks. At Potters Ace Hardware, the focused goal was to enhance customer loyalty and streamline operations, showcasing the multitasking strength and outgoing personality given to customers. My background combines hands-on experience with exceptional people skills, positioning me as a goal-oriented and reliable asset. While working at Ace, I have been in the Fast-Track program at Tennessee Technological University. This has enhanced my ability as a student to take master's level courses in counseling. It has helped increase the knowledge and skills to better understand the world of counseling. A college student who has a strong passion for psychology and for helping others to make sure their needs are met in any workplace environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Potters Ace Hardware
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Academy Sports + Outdoors
09.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds by store policy.
- Having a positive attitude always and wanting to seek ways to help others in the best ways.
Internship Student
Erin Kelly LLC-LMFT
01.2023 - 04.2023
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Sitting in sessions with clients, and seeing the counseling side of what it is like to better understand mental health concerns patients might have.
- Delivered high-quality work consistently, demonstrating a strong work ethic and dedication to the internship program.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Answered many calls and organized schedules.
Education
Bachelor of Science - Psychology
Tennessee Technological University
Cookeville, TN12.2024
High School Diploma -
Hendersonville Highschool
Hendersonville06.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
Accomplishments
- Achieved a career certificate from the careers office at Tennessee Tech. This was to help me create the professional background needed to know the process of building the best work experience in my field study.
- Made the Dean's list multiple times throughout my past four years at Tennessee Technological University.
- Top Sales Associate for the month of selling the rewards program.
Certification
Career Certification.
Dean's List.
Timeline
Sales Associate
Potters Ace Hardware
09.2023 - Current
Internship Student
Erin Kelly LLC-LMFT
01.2023 - 04.2023
Sales Associate
Academy Sports + Outdoors
09.2022 - 05.2023
Bachelor of Science - Psychology
Tennessee Technological University
High School Diploma -
Hendersonville Highschool
Career Certification.
Dean's List.
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