Evana Louissaint
Miami
Summary
Driven Catering Associate with a proven track record at the University of Miami Health System, enhancing guest satisfaction and retention through exceptional service and food safety practices. Skilled in quality control and effective communication, adept at maintaining high sanitation standards and resolving issues swiftly, significantly improving client trust and satisfaction.
Overview
10
10
years of professional experience
Work History
Catering Associate
University of Miami Health System
07.2019 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Consistently met tight deadlines under pressure while maintaining composure and professionalism during high-stress situations.
- Ensured compliance with health regulations by maintaining a sanitary work environment and training staff on safe food handling practices.
- Developed strong relationships with clients through clear communication and proactive problem-solving skills.
- Increased guest satisfaction through attentive service that included promptly addressing dietary concerns and resolving any issues quickly.
- Cleaned and organized kitchen stations to promote team efficiency.
- Monitored dietary restrictions and served guests with special needs.
- Achieved increased client retention by delivering outstanding customer service and addressing feedback effectively.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted in setting up and breaking down kitchen stations.
- Monitored food temperature, discarding items not stored correctly.
- Maintained composure and work quality while under stress.
- Maintained high personal grooming standards and uniform presentation.
Catering Associate
Coral Gables Hospital
10.2014 - 03.2018
- Provided friendly, courteous service to create memorable moments for guests.
- Consistently met tight deadlines under pressure while maintaining composure and professionalism during high-stress situations.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Maintained accurate records of event details, invoices, contracts, ensuring streamlined organization across all aspects of the catering process.
- Ensured compliance with health regulations by maintaining a sanitary work environment and training staff on safe food handling practices.
- Developed strong relationships with clients through clear communication and proactive problem-solving skills.
- Increased guest satisfaction through attentive service that included promptly addressing dietary concerns and resolving any issues quickly.
- Cleaned and organized kitchen stations to promote team efficiency.
Education
Associate of Science - Nursing
Future Tech Institute
Miami, FL12.2022
Skills
- Food Safety
- Quality Control
- Allergen awareness
- Nutrition knowledge
- Food Preparation
- Safe Food Handling
- Food presentation
- Sanitation protocols
- Quality Assurance
Languages
English
Full Professional
Creole
Native or Bilingual
Spanish
Professional Working
Timeline
Catering Associate
University of Miami Health System
07.2019 - Current
Catering Associate
Coral Gables Hospital
10.2014 - 03.2018
Associate of Science - Nursing
Future Tech Institute
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