Evana Quintanilla
San Tan Valley,AZ
Summary
Results-driven Healthcare Operations Professional with 10+ years of experience leading cross-functional initiatives, improving business processes, and optimizing revenue cycle operations. Skilled in project coordination, stakeholder collaboration, process improvement, and financial operations, with a proven ability to manage competing priorities, implement strategic solutions, and drive organizational performance. Adept at leading change, improving workflows, and delivering measurable business results.
Overview
14
14
years of post-secondary education
14
14
years of professional experience
Work History
AR Billing Manager
Apache Junction Health Center
01.2025 - 07.2026
- Lead revenue cycle operations for skilled nursing and long-term care services.
- Managed billing for Medicaid, Managed Care, Hospice, LTC, Private Pay, and Share of Cost to ensure timely revenue capture.
- Drove accounts receivable performance through aging analysis and implementation of effective collection strategies and reimbursement follow-up.
- Developed policies for managing outstanding accounts and collections procedures.
- Reviewed and resolved discrepancies in patient billing statements promptly.
- Worked with customers to resolve billing disputes in a timely manner.
- Partner with admissions and clinical teams to ensure accurate census management and reimbursement.
- Supported compliance initiatives and facilitated staff development while identifying and implementing process improvements.
Assistant Controller
Allegiant Healthcare
01.2024 - 01.2025
- Managed financial operations including accounts payable, accounts receivable, payroll, banking, and cash management to ensure accuracy and compliance.
- Developed financial reporting, budgets, forecasts, and operational analyses to inform leadership decision-making.
- Strengthened internal controls, reporting processes, and audit readiness.
- Coordinated with Human Resources on payroll administration, onboarding, and employee support to enhance employee experience.
Assistant Business Office Manager
Ensign Services - Coronado Healthcare
01.2023 - 01.2024
- Coordinated business office operations within skilled nursing environment to ensure compliance and efficiency.
- Improved collections through proactive account management and follow-up strategies.
- Supported month-end close, audits, staff training, and operational initiatives.
- Facilitated month-end close, audits, staff training, and operational initiatives to enhance financial accuracy and staff performance.
Revenue Manager
Glencroft Center for Modern Aging
01.2022 - 01.2023
- Oversaw denials, appeals, and ancillary billing, enhancing revenue optimization strategies.
- Managed billing, collections, and reimbursement activities to streamline revenue cycle processes.
- Collaborated with leadership to identify opportunities for financial performance enhancement and operational efficiency.
Operations Manager
Resilient Health
01.2022 - 01.2023
- Led cross-functional teams while improving workflows, accountability, and service delivery.
- Managed staffing, scheduling, vendors, inventory, facilities, and operational resources.
- Coordinated staffing, scheduling, vendor management, inventory oversight, facility maintenance, and operational resource allocation.
- Monitored KPIs and implemented process improvements to enhance alignment with organizational goals.
- Facilitated compliance, streamlined HR processes, and supported operational growth initiatives.
Healthcare Revenue Cycle & Billing Specialist
01.2013 - 01.2022
- Progressively advanced through healthcare organizations, building expertise in revenue cycle management, reimbursement, billing operations, and healthcare finance across physician practices, behavioral health, rehabilitation, and specialty care.
- Specialized in accounts receivable, denials, appeals, authorizations, collections, and reimbursement optimization, enhancing cash flow and reducing outstanding accounts.
- Managed complex Medicare, Medicaid, commercial insurance, and managed care billing to ensure timely reimbursements and minimize revenue loss.
- Adapted to new systems and streamlined workflows, contributing to organizational growth and improved revenue cycle efficiency.
- Organizations Include: Academic Urology & Urogynecology of Arizona, Foothills Sports Medicine & Rehabilitation, Southwest Network, Arizona Center for Hand Surgery, Arizona Priority Care.
Education
Bachelor of Science - Healthcare Entrepreneurship & Innovation
Arizona State University
Tempe , AZ 01.2019 - 05.2021
Associate of Arts - High Distinction
South Mountain Community College
Phoenix, AZ 08.2014 - 12.2021
Associate in General Studies - High Distinction
South Mountain Community College
Phoenix, AZ 08.2014 - 12.2018
Skills
- Core Competencies
- Revenue Cycle Management
- Financial Operations
- Billing & Reimbursement
- Accounts Receivable & Collections
- Denial & Appeals Management
- Budgeting & Forecasting
- Financial Reporting
- Cash Flow Management
- Process Improvement
- Project Leadership
Healthcare Expertise
- Medicare, Medicaid & Managed Care
- Private Pay
- Aging Analysis
- Payment Posting
- Billing Dispute Resolution
Leadership & Operations
- Cross-Functional Collaboration
- Staff Training & Development
- Team Building
- Operations Monitoring
- Customer Relationship Management
- Problem Solving
- Report Preparation
- Time Management
Systems & Software
- PointClickCare
- MatrixCare
- Allscripts
- eClinicalWorks
- EZ-CAP
- HiMS
- RevFlow
- Credible
- WebPT
- Centricity
- Methasoft
- Microsoft Office (Excel, Word, Outlook, PowerPoint, Teams)
Early Career Experience
Healthcare Revenue Cycle & Billing Specialist, 2013 - 2022, Progressively advanced through healthcare organizations, building expertise in revenue cycle management, reimbursement, billing operations, and healthcare finance across physician practices, behavioral health, rehabilitation, and specialty care, Academic Urology & Urogynecology of Arizona, Foothills Sports Medicine & Rehabilitation, Southwest Network, Arizona Center for Hand Surgery, Arizona Priority Care, Managed Care, Medicaid, commercial insurance, and managed care billing., Specialized in accounts receivable, denials, appeals, authorizations, collections, and reimbursement optimization.
Professional Highlights
Healthcare Revenue Cycle & Billing Specialist, 2013 - 2022, Progressively advanced through healthcare organizations, building expertise in revenue cycle management, reimbursement, billing operations, and healthcare finance across physician practices, behavioral health, rehabilitation, and specialty care., Academic Urology & Urogynecology of Arizona, Foothills Sports Medicine & Rehabilitation, Southwest Network, Arizona Center for Hand Surgery, Arizona Priority Care, Managed complex Medicare, Medicaid, commercial insurance, and managed care billing., Specialized in accounts receivable, denials, appeals, authorizations, collections, and reimbursement optimization., Quickly adapted to new systems, improved workflows, and supported organizational growth.
Timeline
AR Billing Manager
Apache Junction Health Center
01.2025 - 07.2026
Assistant Controller
Allegiant Healthcare
01.2024 - 01.2025
Assistant Business Office Manager
Ensign Services - Coronado Healthcare
01.2023 - 01.2024
Revenue Manager
Glencroft Center for Modern Aging
01.2022 - 01.2023
Operations Manager
Resilient Health
01.2022 - 01.2023
Bachelor of Science - Healthcare Entrepreneurship & Innovation
Arizona State University
01.2019 - 05.2021
Associate of Arts - High Distinction
South Mountain Community College
08.2014 - 12.2021
Associate in General Studies - High Distinction
South Mountain Community College
08.2014 - 12.2018
Healthcare Revenue Cycle & Billing Specialist
01.2013 - 01.2022