Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Evander Berrios

Holyoke,USA

Summary

Focused Navigator with proven ability to identify issues and adapt to dynamic environments. Extensive experience in problem-solving and strategic planning. Committed to applying skills in a challenging new role to drive organizational success!

Overview

8
8
years of professional experience

Work History

Housing Navigator

YWCA of Western Massachusetts
Springfield, MA
12.2023 - Current
  • Supported individuals and families experiencing domestic violence and sexual assault by navigating housing resources and solutions.
  • Participated in team meetings to discuss complex cases and review treatment plans.
  • Actively participated in outreach activities within the community aimed at raising awareness of available programs and services offered by the organization.
  • Counseled individuals on job search strategies including resume writing tips and interviewing skills preparation.
  • Attended trainings or seminars related to professional development opportunities.
  • Connected clients with local organizations that can provide additional assistance or specialized services if necessary.
  • Provided crisis intervention support when needed by utilizing de-escalation techniques and providing emotional support.
  • Educated clients about available resources within the community related to housing, employment, health care, legal aid.
  • Facilitated client referrals to community agencies or other organizations as needed.
  • Developed individualized service plans for clients based on their needs, preferences, and goals.
  • Performed follow-up visits with former clients to assess their continued success post-intervention.
  • Assisted in developing strategies to address barriers that impede a client's progress towards achieving self-sufficiency goals.
  • Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
  • Facilitated access to housing opportunities for individuals and families impacted by domestic violence and sexual assault, ensuring tailored support.
  • Guided individuals and families facing domestic violence and sexual assault through housing processes to secure safe and stable accommodations.
  • Providing support and planning for families or individuals who are fleeing, or planning to flee, and getting placement in a safe haven.
  • Ensuring landlords are receiving rental stipends from the voucher program.
  • Knowledge of housing vouchers and types of housing, along with Fair Housing laws.
  • Advocating for clients that struggle to find stable housing due to barriers caused by DV/SA
  • Ensuring that we maintain a healthy and successful relationship between us, the tenant, and the landlord.
  • Case management is done after clients are housed to improve in avenues that will be crucial for clients to maintain a stable and affordable unit.
  • Conducting housing workshops, doing community outreach and participating in table events along with establishing connections with other related organizations.
  • Leading in-person presentations regarding Housing and the company's other programs and services

Recovery Coach

Behavioral Health Network
Springfield, MA
05.2023 - 10.2023
  • Managed Caseload of Recoveries
  • Serving as a Resource Brooker
  • Attend weekly meetings, workshops, groups and community events
  • Knowledge on Recovery Capital and Smart Recovery
  • Assisted recoveries with obtaining goals by connecting with resources in community and bringing them providing warm intro to the service
  • Assisting recoveries with goals using motivational interviewing and education on recovery wellness
  • Performed intakes upon initial visit along with Wellness Plans
  • Provide emotional support, foster hope, connect to recovery community, mentor, model recovery, and educate
  • Assessed risk factors associated with relapse triggers and provided proactive interventions as needed.
  • Engaged in outreach efforts within the local community to raise awareness about addiction issues and available resources.
  • Encouraged clients to participate in 12-step programs or other forms of mutual aid groups.
  • Conducted individual and group counseling sessions to help clients develop coping skills, personal insight, and relapse prevention strategies.
  • Educated family members on how they can support their loved one's recovery process.
  • Supported clients through challenging times by offering emotional guidance and unconditional acceptance.
  • Collaborated with treatment team members to coordinate the best course of action for each client's unique needs.
  • Maintained accurate records of client progress and activities in accordance with organizational standards.
  • Participated in continuing education opportunities related to substance use disorders or mental health conditions.
  • Provided peer recovery support to individuals in early stages of recovery from substance use disorder.
  • Actively listened to clients during individual sessions to provide an understanding environment for processing feelings and experiences.
  • Assisted clients in creating a personalized recovery plan that outlined goals for achieving long-term sobriety.
  • Developed relationships with other community resources to ensure comprehensive care for each client.
  • Created a safe space for open dialogue about difficult topics such as shame, guilt, trauma, grief.
  • Facilitated educational workshops on topics such as mental health, addiction, self-care practices, and mindfulness.
  • Connected clients with appropriate aftercare services such as sober living homes or outpatient programs.
  • Attended weekly staff meetings to discuss current cases and collaborate on new ideas and initiatives.
  • Monitored progress of clients throughout their recovery journey by facilitating regular check-ins and assessments.
  • Conducted assessments of client needs and provided referrals to appropriate community resources.
  • Implemented personalized treatment plans and monitored progress.
  • Assisted in implementing programs to improve patient retention and patient success in treatment.
  • Developed and maintained therapeutic environment within recovery groups, encouraging open communication.
  • Collaborated with physicians and other health team members to develop patient plans of care based on on-going patient assessments.
  • Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
  • Engaged in professional networking to share best practices and innovations regarding recovery.
  • Determined patient program eligibility using patient initial screening application and face-to-face interviews.
  • Developed person-centered treatment plans along with behavior contracts for high-risk patients to address barriers to treatment.
  • Designed and executed recovery strategies tailored to each recovered
  • Helped clients diagnosed with addictive disease disorders increase skills, explore talents and build self-esteem.
  • Supported and counseled clients with drug and alcohol addiction.
  • Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
  • Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills, and community resources.
  • Identified treatment goals based on individual diagnosis and history.

Housing Prevention Counselor/ Housing Resource Consultant

Way Finders
Holyoke, MA
01.2022 - 02.2023
  • Educated clients on program requirements and application process to facilitate their current application process.
  • Assessed eligibility of applicants in accordance with predetermined criteria.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Collaborated with social workers to support clients.
  • Answered questions and responded to inquiries to deliver high level of service to clients
  • Communicated via phone or email to clients requesting documents and status updates regarding applications.
  • Provide resources for Way Finders Programs or outside agencies based on clients need
  • Taking inbound documents and status updates for RAFT applications
  • Answering client emails and voicemails
  • Scheduling appointments for clients to complete application
  • Working together with other departments and the clients that come in for different reasons and different departments
  • Managed front desk in both Springfield and Holyoke office
  • Monthly reports for copier machine
  • Requesting office supplies to be ordered as needed
  • Check mailbox for any client documents for money orders
  • Maintaining communication with property management for anything regarding tenants and property
  • Took incoming calls
  • Assisted clients with registering and applying for housing assistance
  • Provided any local resources or guide to legal aid for situations beyond the companies assistance
  • Taking in documents dropped off for Rental Assistance workers
  • Logging in every interaction
  • Scanning and uploading documents for clients as needed
  • Sweep, mop, vacuum and clean windows, sanitizing doors, handles, counters and chairs to maintain a safe and clean environment

Usher/Special Entertainment Rep

MGM Casino
Springfield, MA
08.2021 - 12.2022
  • Go over event details, special details per event and post assignment before entry to patrons allowed
  • Work with gift inventory for casino members during the weekly gift giveaway events
  • Lifting 40+lbs of boxes with merchandise and taking out the items and stocking them on tables for easy access and provided/refilling items for other co-workers that are greeting the guests and reporting damaged goods or extra items that did not go
  • Mainly worked in events at Symphony Hall, Roar Comedy Club, Aria Ballroom located all at MGM property
  • Verified tickets for entry into the venue.
  • Directed crowds away from restricted areas or hazardous locations.
  • Adhered to all safety protocols while performing job duties.
  • Ensured that emergency exits were not blocked or obstructed.
  • Answered questions from guests about events, venues, times.
  • Greeted guests and directed them to their seats.
  • Actively monitored crowd control during large gatherings.
  • Collected tickets at entrances and exits when required.
  • Assisted with seating patrons in a courteous and efficient manner.
  • Monitored guest behavior to ensure compliance with safety regulations.
  • Conducted pre-event inspections of the facility to identify potential hazards or deficiencies.
  • Provided assistance to people with disabilities who require special accommodation.
  • Greeted and assisted customers to foster positive experiences.
  • Responded to customer inquiries and complaints, providing timely and effective solutions to maintain high service standards.

Behavioral Support Tech

Holyoke Public Schools
Holyoke, MA
09.2021 - 11.2021
  • Assisted teachers and faculty with any students presenting behavioral challenges and de-escalate any negative behaviors for positive outcomes
  • Motor the halls, exits and entries reporting and communicating with all staff on any given situation or observation
  • Make sure students get to class on time and escorting as needed
  • Being able to prevent or de-escalate verbal/physical altercations between students
  • Attending staff meetings as needed
  • Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
  • Guided clients in developing skills or strategies for dealing with problems.
  • Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
  • Facilitated the development of social skills through modeling, instruction, and reinforcement strategies.
  • Assessed client behavior to identify antecedents and consequences of behaviors.
  • Provided coaching to clients on how to self-monitor their own behavior in order to increase independence in managing situations effectively.
  • Responded to crisis situations when severe mental health and behavioral issues arose.

Contact Service Rep

Baystate Medical Center
Holyoke, MA
04.2019 - 10.2020
  • Check the patient's insurance
  • Schedule an appointment for pediatric primary care and specialties, including adult and family primary care practices, totaling 13 lines that I was answering for.
  • Send messages to providers for any requests, such as paperwork, Rx refills, appointment requests, and clinical messages.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Triaging patients during the call, asking questions to determine service needs and accurately input information into electronic systems.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships. Transferring any calls through to nurse or clinical staff if patient is in a state where they are having symptoms that are very concerning and urgent as patient may not need to go to the ER some cases patients would have to
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
  • Answering internal/external referrals calling patients and scheduling their first appointments with a provider
  • Updated existing accounts including changes in address or contact information.
  • Developed strong relationships with customers through effective communication skills.
  • Ensured compliance with company policies and procedures when interacting with customers.
  • Provided excellent customer service by answering inquiries, resolving problems and complaints in a timely manner.
  • Utilized problem solving techniques to resolve customer complaints quickly and effectively.
  • Developed strategies for improving response times while providing quality service delivery.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Handled escalated customer service concerns to preserve customer satisfaction, and maintain long-term business relationships.
  • Maintained strong call control and quickly worked to address problems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.

Diet Aide

Holyoke Medical Center
Holyoke, MA
11.2018 - 01.2019
  • Demonstrate knowledge of regular, texture modified, and therapeutic diets
  • Assess the need for dietary modifications
  • Follow precaution room policy in rooms that have exposure to any contagious illness
  • Pick up trays when meals are done to have dishes and cart washed in kitchen
  • Restock the pantry rooms every day to have the amount needed for all items
  • Collaborated with chefs, cooks, and other staff members to ensure quality meal services.
  • Reported any problems or concerns related to food preparation or storage immediately.
  • Responded promptly to resident requests for special foods or beverages.
  • Ensured compliance with safety standards in the kitchen area.
  • Monitored expiration dates on all food items to ensure freshness.
  • Observed special diets prescribed by physicians or dietitians for individual patients or residents.
  • Provided assistance to nursing staff regarding patients' dietary needs.
  • Ensured that all food items were properly labeled and stored correctly according to health regulations.
  • Maintained accurate inventory of food items, supplies, and equipment.
  • Inspected dishes before they were served to ensure they met quality standards.
  • Adhered to local, state, and federal regulations related to food handling procedures.
  • Delivered snacks to nurse station for distribution to specific residents.
  • Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
  • Set up trays and food service carts to deliver food to residents.
  • Served food and beverage items to residents, meeting therapeutic diets.
  • Engaged with residents to provide positive and enriching experiences.
  • Collaborated with team to deliver timely service of items.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Office Assistant

Holyoke Medical Center
Holyoke, MA
05.2018 - 11.2018
  • Collected and entered payment data into the system, maintaining complete confidentiality and accuracy.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Greeted visitors in a professional manner and provided assistance when necessary.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Maintained an organized filing system of paper documents and electronic files.
  • Provided administrative support to multiple departments as needed.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Managed inventory of office supplies and placed orders when needed.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Facilitated communication within the office and with external partners.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Maintained confidentiality of sensitive information and documents.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.
  • Developed organizational filing systems for confidential customer records and reports.
  • Troubleshot office equipment, computer hardware and software issues.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Typed, formatted and edited correspondence and other documents.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.

Diet Aide

Loomis House
Holyoke, MA
08.2017 - 03.2018
  • Greeted residents and served meals according to dietary requirements, ensuring adherence to nutritional guidelines.
  • Performed routine kitchen cleaning, maintaining a hygienic environment through organized dishwashing.
  • Monitored and logged temperatures of freezer, fridge, and dishwasher for food safety compliance.
  • Restocked pantry rooms daily to ensure sufficient supply of all necessary items.

Education

Environmental Science

Holyoke Community College
true
09-2025

High School Diploma -

Holyoke High School
Holyoke, MA
06.2016

Skills

  • Certified Recovery Coach
  • Cultural Competency
  • Motivational Interviewing
  • Ethical Consideration
  • Addictions 101 Training
  • Mental Wellness Training
  • Administrative skills
  • Technological skills
  • Administrative Organizational skills
  • Microsoft Office Training
  • Client Assistance Referrals
  • Customer Service
  • Maintaining Client Records
  • Filing
  • CPR and First Aide Certified
  • DV/SA training
  • Trauma Stress Institute: Risking Connections
  • Community outreach
  • Case management
  • Conflict resolution
  • Strong communication
  • Emergency response training
  • Adaptability and flexibility
  • Self motivation
  • Multi-Tasking Capability
  • Problem-solving abilities

Languages

Spanish, Fluent

Languages

Spanish
Native/ Bilingual
Japanese
Elementary
Korean
Elementary
French
Elementary

Timeline

Housing Navigator

YWCA of Western Massachusetts
12.2023 - Current

Recovery Coach

Behavioral Health Network
05.2023 - 10.2023

Housing Prevention Counselor/ Housing Resource Consultant

Way Finders
01.2022 - 02.2023

Behavioral Support Tech

Holyoke Public Schools
09.2021 - 11.2021

Usher/Special Entertainment Rep

MGM Casino
08.2021 - 12.2022

Contact Service Rep

Baystate Medical Center
04.2019 - 10.2020

Diet Aide

Holyoke Medical Center
11.2018 - 01.2019

Office Assistant

Holyoke Medical Center
05.2018 - 11.2018

Diet Aide

Loomis House
08.2017 - 03.2018

Environmental Science

Holyoke Community College

High School Diploma -

Holyoke High School

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