Motivated and detail-oriented healthcare administrative professional with over 10 years of experience supporting medical office operations and patient services. Experience in guiding administrative staff, in providing workflow support, and assisting with training and onboarding. Skilled in coordinating clinical schedules, managing patient access, and ensuring compliance with policies and procedures. Demonstrates strong communication skills, a collaborative approach, and a commitment to improving patient satisfaction and staff efficiency.
Hi, I’m
Evane Pierre
Hollis,NY
Summary
Overview
10
years of professional experience
1
year of post-secondary education
Work History
NewYork Presbyterian Queens- Medical Group
Medical Secretary - Pediatric Neurology
08.2017 - Current
Job overview
- Register new patients in EPIC for consultations encounter or procedures scheduling.
- Manage and build providers schedule templates for inpatient and outpatient visits.
- Schedule patient appointments in doctors' scheduling templates and followed up with reminder phone calls.
- Coordinate inpatient and outpatient procedures, verification insurance coverage of benefits and obtain procedure prior-authorizations.
- Use knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction (electroencephalogram, radiology, referrals, laboratory genetic testing).
- Coordinate referrals through insurance and other medical specialists and documented details in patient charts.
- Maintain census volume reports of procedures, consultations of inpatient and outpatient encounters.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Create PowerPoint presentations for providers QI projects.
- Coordinate patient care for Genetic Diagnostic Testing and Genetic Counseling with Weill Cornell Neurogenetics Clinic.
- Create and complete forms for patients’ such as medical necessity letters, guardianship court documents, school medication administration forms and medical accommodation forms.
- Facilitate new and established patient prescriptions, refills, and prescription pre-authorizations.
- Enter orders and e-prescribe information and created clinical visit summaries.
- Manage provider’s clinical schedule and meeting calendar.
- Support office staff and operational requirements with administrative tasks.
- Perform billing and coding procedures for inpatient and outpatient services.
- Review, analyze and manage coding of diagnostic and treatment procedures contained in outpatient medical records.
- Maintain assigned EPIC workqueues to correct procedures and diagnostic codes to patient records for billing purposes.
Winston Staffing Services
Medical Administrative Support Specialist
09.2015 - 08.2017
Job overview
- Temporary Assigned Sites: New York Presbyterian Queens Medical Group -Pediatric Neurology. Weill Cornell Medicine- Adult and Pediatric Endocrinology. Mount Sinai- Manhattan Heart- Adult Cardiology. NYU Langone Medical Center- Perlmutter Cancer Center. NYU Hospital for Joint and Disease- Center for Musculoskeletal Care. NYU Facility Group Practice- Pediatric Neonatology. NYU Langone Medical Center- Perioperative Services.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Scheduled patient appointments and placed reminder calls to deliver exceptional patient experience.
- Created and managed appointments templates for scheduling.
- Conducted insurance verification and prior-authorizations for inpatient and outpatient procedures, treatments, medications.
- Verified insurance coverage of benefits and referrals required for incoming and outgoing patient visits.
- Maintained excel sheets records of inpatient and outpatient census reports, created powerpoint presentations.
- Performed billing and coding procedures for ambulance, inpatient and outpatient services.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Supported office staff and operational requirements with administrative tasks.
- Supported providers in outpatient medical office through coordinating administrative operations.
NRAD Medical Associates Practice, Women Breast Center, NY
Medical Office Receptionist
11.2014 - 07.2015
Job overview
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
- Coordinate pre-surgical testings, and obtained prior-authorizations for surgical procedures.
- Assisted in coordinating patient care by requesting past and current medical records prior to consulting visit.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Enhanced office productivity by handling high volume of callers per day.
- Reviewed and sent medical records to other physicians upon request.
- Handled office inventory by ordering new supplies and scheduled equipment services and repairs.
Rogosin Institute Dialysis Center
Unit Receptionist
11.2012 - 11.2014
Job overview
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Prepared 150 patients daily flow-sheets record prior to for dialysis treatments and laboratory orders.
- Coordinated transportations with Medicare, Medicaid and commercial insurance for Ambulates Services.
- Organized and maintained EMR patient chart filing system to promote quick data finding for staff.
- Maintained statistical report and census log for Renal transplant patients.
- Managed inventory of medical and office supplies.
Education
Capella University
Bachelor of Science from Health Care Administration - Leadership
01.2025 - 08.2025
University Overview
Allen School of Health SciencesJamaica, NY
Technical Certificate from Medical Assistant
09.2009 - 06.2010
University Overview
- PhlebotomyPhlebotomy
- Electrocardiography (EKG)Electrocardiography (EKG)
- Medical TerminologyMedical Terminology
- Electronic Medical Record (EMR)
Skills
- Training Staff and Coverage Support
- EPIC Super User Allscripts Athena Cerner
- Clinical and Surgical Procedure Scheduling
- Providers and Staff Calendar Management
- EPIC Template Builder & Snapboard
- Interdepartmental Communication
- Quality Improvement & Performance Metrics
- Patient Relations & Satisfaction Initiatives
- Patient health information Access
- EPIC WQ Management & User Productivity Report
- Medical Billing and Coding
- Prior Authorizations and Referrals
- EHR Workflow Optimization
- Microsoft Office (Excel, Word, PowerPoint)
- HIPAA & PHI Compliance
- Medical terminology proficiency
- Teamwork and collaboration
- Workflow management
Professional Development
Professional Development
- Medical Administrative Specialist with Billing and Coding, Queensborough Community College of The City University of New York (CUNY), October 2016
- Healthcare Management Certificate, Western Governors University, January 2023
- Strategic Thinking and Innovation Certificate, Western Governors University, February 2023
- Introduction to Ambulatory Healthcare Management, Johns Hopkins University, August 2025
- Human Resources Management Essentials, Johns Hopkins University, August 2025
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