Evanelly Manjarres
Tucson,AZ
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Cosmetic industry. Focused on boosting customer numbers by maximizing satisfaction with knowledgeable, efficient service. Strong interpersonal and communication skills, well-versed in the latest trends for all customer types. inventory management and scheduling. Driven work ethic. Focused on satisfying client needs and building loyalty to business. Service-oriented mindset. Hardworking and thorough. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
TomFord Counter Manager/Womens Fragrance/ Manager
Dillards
Tuscon, AZ
08.2022 - Current
- Hosted special events and holiday sales to spark interest in product lines and achieve sales goals.
- Attended trainings and seminars to gain product line proficiency.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Tracked monthly sales to generate reports for business development planning.
- Performed sales consultations and educated clients on products and services.
- Maintained professional network of potential clients and business opportunities.
- Developed agendas for meetings and events.
- Provided training to new staff on how to effectively handle customer service inquiries.
- Implemented processes for responding quickly to customer inquiries via phone, email, social media.
- Collaborated with marketing team members on campaigns designed to boost customer engagement levels.
- Developed and implemented effective coaching strategies for teammates.
- Processed payments using point-of-sale systems accurately and efficiently
- Performed daily opening and closing duties including counting cash drawers and preparing bank deposits.
Clinique Counter Manager
Ulta Beauty Inc. /Dillards Tucson Mall
Tucson, AZ
04.2021 - 08.2022
- Performed consultations for customers, providing skincare tips, modeling brand application and explaining cosmetic techniques.
- Highlighted new products by creating displays to enhance brand awareness and amplify engagement.
- Reviewed sales reports, daily metrics and observational selling techniques to devise strategies to improve revenue.
- Planned and implemented promotional events, communicating advertising and sales information to beauty advisors and retail managers.
- Informed guests of current promotions, events and services, booking appointments for scheduled events.
- Developed and motivated counter associates, monitored customer service level and built sales through training team members and maintaining counter stock and visual presentation.
Receptionist Intern
Sun Valley Oak
Phoenix, AZ
04.2008 - 09.2009
- Shadowed staff and learned advanced work.
- Drafted emails, newsletters, press releases, brochures, and other marketing materials.
- Assisted in the organization of events such as conferences, seminars, and workshops.
- Prepared presentations and reports for senior management team members.
- Organized data into spreadsheets and databases for easy access by other departments.
- Designed promotional materials including flyers, posters, banners.
- Worked well in team environment as well as independently.
Education
GED -
Cochise College
Douglas, AZ02.2015
Beautician - Cosmetology Education
Institute of Prestige Beauty
Mexico Aguaprieta SonoraSkills
- Brand management
- Bilingual
- Sales proficiency
- Team building
- Product and service knowledge
- Sales Forecasting
- Supervision & leadership
- Client consultations
- On-site product demonstrations
- Makeup and skincare
- Skin health improvement
- Customer buying trends
- Conflict resolution
- Clear Instruction and Communication
- Computer Proficiency and Microsoft Office
- Relationship Building and Emotional Support
- Inspiring Love of Learning
- Multitasking
- Cultural Awareness
Timeline
TomFord Counter Manager/Womens Fragrance/ Manager
Dillards
08.2022 - Current
Clinique Counter Manager
Ulta Beauty Inc. /Dillards Tucson Mall
04.2021 - 08.2022
Receptionist Intern
Sun Valley Oak
04.2008 - 09.2009
GED -
Cochise College
Beautician - Cosmetology Education
Institute of Prestige Beauty
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