Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Evangelean Gaskin

Evangelean Gaskin

Greenville,MS

Summary

Diligent Representative skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Overview

10
10
years of professional experience

Work History

Insurance Representative

Sitel
12.2022 - Current
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Supported customers in insurance application completion while liaising between company and client.
  • Acted as emotional support for customers experiencing catastrophic situations.
  • Performed policy renewal and record retention.
  • Attended seminars, meetings and educational programs to stay abreast of evolving needs of insurance industry and client base.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Maintained high standards of customer service by building relationships with clients.

Certified Clinical Hemodialysis Technician

Fresenius Medical Care NA
07.2019 - 01.2022
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
  • Performed routine quality control and safety checks on all equipment.
  • Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
  • Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Recorded patient's pre-dialysis weight, vitals, and any new medical conditions.
  • Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
  • Conducted equipment and safety checks on hemodialysis equipment and supplies.
  • Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
  • Recorded client data on hemodialysis flow chart.
  • Provided in-patient care for 6 dialysis patients simultaneously focusing on providing clean, safe, and comfortable treatment environment.
  • Safely transported, transferred and positioned patients on chairs for treatment.
  • Monitored patient vital signs, lab results and other indicators of health.
  • Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
  • Maintained accurate patient charts and medical records.
  • Utilized medical software to document and track patient progress.
  • Cleaned and sterilized instruments, equipment and surfaces.
  • Operated and maintained medical equipment used to diagnose and treat patients.
  • Cared for patients by providing personal assistance and ambulation.
  • Instructed patients in at-home care and continued treatments.
  • Advised patients and families on health topics pertinent to care and treatment.
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics
  • Cleaned and connected fistulas, grafts and catheters to prevent infection
  • Set-up equipment for dialysis and primed dialyzer in preparation for use
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests
  • Performed routine quality control and safety checks on all equipment
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis
  • Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment
  • Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses
  • Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties
  • Recorded patient's pre-dialysis weight, vitals, and any new medical conditions
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure
  • Conducted equipment and safety checks on hemodialysis equipment and supplies
  • Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions
  • Recorded client data on hemodialysis flow chart
  • Provided in-patient care for several dialysis patients simultaneously focusing on providing clean, safe, and comfortable treatment environment.

Patient Care Assistant

Ability Works Inc
07.2013 - 04.2020
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Transported food trays and aided with feeding.
  • Coached patients and caregivers on treatment processes, hospital policies, medication hazards, specific diets and doctor advice.
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
  • Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries
  • Recognized and reported abnormalities or changes in patients' health status to case manager
  • Gathered medical information, weight and height measurements and vital signs
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives
  • Upheld confidentiality requirements and regulatory compliance guidelines
  • Documented residents' mental status, sleep, and eating patterns in medical record books

Juvenile Detention Officer

Washington County Detention Center
09.2015 - 04.2018
  • Completed incident reports when disorder or violence occurs.
  • Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Supervised several inmates during mealtime and recreational time.
  • Observed and recorded mental and physical health of each juvenile offender.
  • Transported juvenile inmates to and from court hearings, medical facilities, classes or recreational activities.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Booked new inmates into facility and processed inmates for release.
  • Observed behavior of residents individually and in groups.
  • Assisted in development of procedures and policies to maintain peace and order in facility.
  • Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
  • Completed intake paperwork, fingerprints, and searches.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Conducted routine and emergency head counts.
  • Interviewed inmates to obtain information and assess needs.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Inspected work sites and crew trucks for contraband, cleanliness, and safety.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Identified needed updates to correctional plans and assigned inmates to appropriate housing.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.

Education

Bachelor of Science - General Management Certificate

University Phoenix
Phoenix, AZ
04.2016

Skills

  • Creative Solution
  • Operational Efficiency
  • Administrative Support
  • Clerical Support
  • Customer Follow-Up
  • Benefits Education
  • Patient Profiles
  • Providing Feedback
  • Information Updates
  • Data Entry
  • Call Center Customer Service
  • Agent Support
  • Oral and Writing Communication
  • Regulatory Compliance
  • Update Records
  • Insurance Coverage Review
  • Critical Thinking
  • Lender Relationships
  • Conflict Resolution Techniques
  • Account management

Timeline

Insurance Representative

Sitel
12.2022 - Current

Certified Clinical Hemodialysis Technician

Fresenius Medical Care NA
07.2019 - 01.2022

Juvenile Detention Officer

Washington County Detention Center
09.2015 - 04.2018

Patient Care Assistant

Ability Works Inc
07.2013 - 04.2020

Bachelor of Science - General Management Certificate

University Phoenix

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Evangelean Gaskin