EVANGELENE CAUTHEN

ducts

• Maintained updated knowledge through continuing education and advanced training.
• Answered [Number] calls per shift to assist with customer questions and concerns.
• Collaborated with others to discuss new opportunities.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Planned and completed group projects, working smoothly with others.
• Prepared customer orders, including selecting, packing, and labeling merchandise for shipment or delivery.
• Ensured accurate pricing on all products purchased by customers.
• Attended weekly team meetings to discuss new strategies for increasing sales and improving customer satisfaction levels.
• Collaborated with other departments within the organization when needed.
• Assisted teammates with daily tasks during peak periods.
• Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
• Scanned items when pulling from shelves to update system stock information.
• Recognized security risks to properly handle situations.

• Motivated and encouraged team members to communicate more openly and constructively with each other.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Planned and completed group projects, working smoothly with others.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Ensured compliance with safety regulations and company policies.
• Communicated regularly with customers to gain insights into their needs.
• Created reports on sales trends, inventory levels, and financial data.

• Maintained schedule of class assignments to meet deadlines.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Delivered products to customer locations on time.
• Delivered packages to customers in a timely and efficient manner.
• Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
• Maintained accurate logs of vehicle inspections and repair status.
• Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
• Verified the contents of inventory loads against shipping papers.
• Provided excellent customer service by responding promptly to customer inquiries and complaints.
• Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
• Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
• Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
• Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
• Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
• Reported any incidents involving the truck or its cargo to management immediately.
• Assisted with loading and unloading freight when necessary.
• Adhered to company policies and procedures related to safety and security standards.
• Participated in training sessions regarding safe driving practices and defensive driving techniques.
• Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
• Performed emergency roadside repairs such as changing tires or jump starting batteries when needed.
• Delivered goods and services to customers on time and in excellent condition.
• Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
• Utilized GPS to optimize routes and continuously meet estimated delivery times.
• Secured merchandise, avoiding damage during transportation.
• Documented daily mileage, gas and other data.
• Monitored traffic conditions and applied defensive strategies to avoid accidents.
• Performed pre-trip inspection checks and reported problems to supervisor.
• Determined most expedient trip by mapping out driving routes ahead of time.
• Achieved consistently high customer scores due to exceptional service.
• Drove trucks to and from job sites to deliver supplies.
• Inspected vehicle before and after every trip to assess performance and maintenance requirements.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Understood and followed oral and written directions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Identified needs of customers promptly and efficiently.
• Developed and implemented strategies to increase client base and revenue.
• Provided customer service, responded to inquiries, and addressed concerns in a timely manner.
• Negotiated contracts with clients for the sale of products and services.
• Generated leads through cold calling, email campaigns, and other methods.
• Analyzed sales trends and developed plans to optimize sales performance.
• Developed relationships with existing customers to encourage repeat business.
• Managed accounts receivable and payable processes including invoicing customers.
• Responded promptly to customer service calls and inquiries from diverse groups of individuals.
• Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
• Maintained high level of communications and marketing skills by participating in professional activities.
• Completed research to thoroughly understand client requirements.
• Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.

• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Trained employees on additional job positions to maintain coverage of roles.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.