Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
EVANGELENE CAUTHEN

EVANGELENE CAUTHEN

FORT LAWN,SC

Summary

Detail-oriented Assistant Manager offers multiple yearly progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Seasoned retail professional successful at selecting top-quality merchandise for customers. Proficient in appropriate substitution and payment requirements. Organized team player with strong organizational and time management skills. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. Ambitious in advancing personal expertise and company sales performance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads. Physically fit General Laborer effective at completing projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in team setting to complete all job related duties, maintain safe working conditions and adhere to OSHA regulations. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Seasoned quality control analyst with solid history of successfully improving product quality. Methodical and detail-oriented professional with organized approach to improving efficiency and devising analytical methods and techniques. Detail-focused Quality Control Analyst known for high productivity and efficient task completion. Possess specialized skills in statistical analysis, quality assurance methodologies, and regulatory compliance. Excel in problem-solving, critical thinking, and communication, ensuring successful project outcomes through effective collaboration and adherence to standards. Analytical Quality Control Analyst offering experience in implementing and monitoring quality control systems. Skilled in interpreting technical data, identifying trends, and ensuring compliance with established standards. Demonstrated ability to drive process improvements, maintain product integrity and contribute positively to organizational success. Known for strong problem-solving abilities and commitment to continuous learning. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2025
2025
years of professional experience

Work History

Quality Control Analyst

giti tires
Richburg, SC
02.2024 - 08.2024
  • Developed and implemented procedures for inspecting, testing and evaluating the precision and accuracy of products or services.
  • Monitored production processes to ensure compliance with established quality control standards.
  • Documented inspection results according to established protocols including detailed reports outlining any potential defects or discrepancies found during review process.
  • Inspected finished goods prior to shipment ensuring conformity with customer requirements.

PTV SHIPPING

Ross
Rock Hill, SC
01.2023 - 01.2024
  • Maintained updated knowledge through continuing education and advanced training
  • Answered Number calls per shift to assist with customer questions and concerns
  • Collaborated with others to discuss new opportunities
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Planned and completed group projects, working smoothly with others
  • Prepared customer orders, including selecting, packing, and labeling merchandise for shipment or delivery
  • Ensured accurate pricing on all products purchased by customers
  • Attended weekly team meetings to discuss new strategies for increasing sales and improving customer satisfaction levels
  • Collaborated with other departments within the organization when needed
  • Assisted teammates with daily tasks during peak periods
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases
  • Scanned items when pulling from shelves to update system stock information
  • Recognized security risks to properly handle situations.

LABELING

RICO TAG
Lancaster, SC, USA
01.2022 - 01.2023
  • Labeled and organized products according to company standards
  • Performed quality checks on labeled products to ensure accuracy
  • Maintained a clean and organized labeling workstation
  • Collaborated with team members to meet labeling production goals
  • Followed labeling guidelines and procedures to avoid errors.

Warehouse Worker

E&J WINERY
FORT LAWN, SC
10.2021 - 11.2022
  • Performed quality control inspections on incoming and outgoing shipments
  • Assisted with loading and unloading trucks using proper safety procedures
  • Ensured warehouse cleanliness and organization at all times
  • Collaborated with team members to meet production goals
  • Packed and labeled products for shipment according to company standards.

Delivery Driver

UPS
SUMTER, SC
01.2020 - 01.2021
  • Experienced in navigating different routes and using GPS systems to ensure on-time deliveries
  • Skilled in safely loading and unloading packages and securing them for transportation
  • Delivery driver with 2 years of experience delivering packages and food in a timely and efficient manner.

Assembler

CIGNA
CHARLESTON, SC
01.2017 - 01.2019
  • Performed precision assembly of small parts in a fast-paced manufacturing environment
  • Collaborated with team members to meet production goals and deadlines
  • Maintained a clean and organized work area to ensure a safe and efficient work environment
  • Completed quality checks and ensured all products met company standards.

QUALITY CONTROL

C.R. BARD
MONCKS CORNER, SC
02.2014 - 08.2015
  • Managed quality control processes for a manufacturing company
  • Performed regular inspections and audits to maintain product quality
  • Troubleshooted and resolved quality issues to ensure customer satisfaction.

Machine Operator

ROBERT BOSCH
CHARLESTON, SC
01.1999 - 10.2003
  • Performed quality control checks on finished products to meet standards
  • Followed safety protocols and procedures to prevent accidents
  • Communicated effectively with supervisors to address any concerns or improvements needed
  • Collaborated with team members to optimize production processes.

ASST MANAGER

Shoe dept
  • Motivated and encouraged team members to communicate more openly and constructively with each other
  • Demonstrated leadership by making improvements to work processes and helping to train others
  • Provided excellent service and attention to customers when face to face or through phone conversations
  • Planned and completed group projects, working smoothly with others
  • Assisted in the development of operational strategies to ensure efficient and productive operations
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives
  • Conducted regular performance reviews for employees to identify areas of improvement
  • Ensured compliance with safety regulations and company policies
  • Communicated regularly with customers to gain insights into their needs
  • Created reports on sales trends, inventory levels, and financial data.

JR AGENT

Iqor
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Understood and followed oral and written directions
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Identified needs of customers promptly and efficiently
  • Developed and implemented strategies to increase client base and revenue
  • Provided customer service, responded to inquiries, and addressed concerns in a timely manner
  • Negotiated contracts with clients for the sale of products and services
  • Generated leads through cold calling, email campaigns, and other methods
  • Analyzed sales trends and developed plans to optimize sales performance
  • Developed relationships with existing customers to encourage repeat business
  • Managed accounts receivable and payable processes including invoicing customers
  • Responded promptly to customer service calls and inquiries from diverse groups of individuals
  • Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets
  • Maintained high level of communications and marketing skills by participating in professional activities
  • Completed research to thoroughly understand client requirements
  • Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.

MANAGER

McDaniel trucking
  • Monitored staff performance and addressed issues
  • Enforced customer service standards and resolved customer problems to uphold quality service
  • Trained employees on additional job positions to maintain coverage of roles
  • Exercised good judgment and decision-making in escalating concerns and resolving issues
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.

Quality Control Inspector

Freightbreakers
Richburg, South Carolina
  • Inspected products for defects and conformance to customer specifications using precision measuring instruments.
  • Monitored production processes to ensure quality standards were met and documented results of inspections.
  • Verified accuracy of product labels, including expiration dates and lot numbers.

Call Center Representative

SYKES
Sumter, South Carolina
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.

Education

Bachelor of Science -

Trident Technical College
Charleston, SC

Skills

  • Detail-oriented
  • Leadership
  • Relationship-building
  • Multitasking
  • Decision-making
  • Retail
  • Inventory management
  • Organizational skills
  • Time management
  • Sales
  • Customer service
  • Hardworking
  • Prot and Revenue-Generating Strategies
  • Decision Making
  • Salesforce Software
  • Customer Service
  • Price Schedules
  • Customer Complaint Resolution
  • Shipping and Receiving Oversight
  • Product or Service
  • Attention to Detail
  • Quality Assurance Optimization
  • Order and Refund Processing
  • Understanding Customer Needs
  • System Documentation
  • Inspection Procedures
  • Order Fulfillment
  • Order Preparation
  • Warehouse Organization
  • Loading and unloading
  • Warehouse Operations
  • Quality Control
  • Shipping and receiving
  • Material Handling
  • Assembly and production
  • Microsoft Excel
  • Sorting and Labeling
  • Basic Mathematics
  • Warehouse Safety
  • Picking and Packing
  • Packaging and Labeling
  • Clear Communication
  • Testing Procedures
  • Test coordination
  • Sampling procedures
  • Sampling protocols
  • Product Inspections
  • Testing protocols
  • Corrective Actions
  • Performance Assessment

Timeline

Quality Control Analyst

giti tires
02.2024 - 08.2024

PTV SHIPPING

Ross
01.2023 - 01.2024

LABELING

RICO TAG
01.2022 - 01.2023

Warehouse Worker

E&J WINERY
10.2021 - 11.2022

Delivery Driver

UPS
01.2020 - 01.2021

Assembler

CIGNA
01.2017 - 01.2019

QUALITY CONTROL

C.R. BARD
02.2014 - 08.2015

Machine Operator

ROBERT BOSCH
01.1999 - 10.2003

ASST MANAGER

Shoe dept

JR AGENT

Iqor

MANAGER

McDaniel trucking

Quality Control Inspector

Freightbreakers

Call Center Representative

SYKES

Bachelor of Science -

Trident Technical College
EVANGELENE CAUTHEN