Evangelia Lambert
Rockville Centre,NY
Summary
Accomplished professional with a proven track record at the German Consulate and the UN, excelling in customer service and emergency response coordination with United Airlines. Demonstrated ability to maintain professionalism under pressure, ensuring safety and satisfaction. Skilled in interpersonal communications and multilingual, significantly enhancing guest and passenger experiences. Achieved high performance ratings for teamwork and punctuality, underscoring a strong work ethic and attention to detail.
Overview
12
12
years of professional experience
Work History
Administration Officer
German Consulate and the UN
07.2023 - Current
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, emails, and transmitted information and documents to internal personnel and the United Nations Consular Department.
- Aided colleagues, consuls, ambassador and diplomats through regular communication and assistance.
- Managed administrative tasks including electronic document filing.
Front Desk Executive
Hilton
10.2018 - 07.2023
- Handled confidential information securely by adhering to data privacy regulations and company protocols.
- Assisted guests with reservation modifications, cancellations, and special requests.
- Managed high call volumes, addressing inquiries and directing calls to appropriate departments.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Provided prompt resolution to guest issues, ensuring positive experiences and repeat business.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
International Bilingual Flight Attendant
United Airlines
02.2013 - 10.2018
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Education
Business And Hospitality Management -
Dr. Buhmann School
Hannover, GermanySkills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Hospitality service expertise
- Food and beverage service
- Time management
- Professional appearance
- Safety procedures
- Emergency procedures
- Public speaking
- Cultural awareness
- Passenger assistance
- Interpersonal communications
- Emergency situations management
- Problem-solving
- Emergency response coordination
- Flight safety
- FAA regulations
- Passenger safety management
- Conflict resolution
- Multilingual skills
- Calm under pressure
Languages
German
Native or Bilingual
Greek
Full Professional
Timeline
Administration Officer
German Consulate and the UN
07.2023 - Current
Front Desk Executive
Hilton
10.2018 - 07.2023
International Bilingual Flight Attendant
United Airlines
02.2013 - 10.2018
Business And Hospitality Management -
Dr. Buhmann School
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