Evangelina Chavez
Albuquerque,NM
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
6
6
years of professional experience
Work History
Benefits Coordinator
Hopeworks
03.2023 - 03.2024
- Enhanced employee satisfaction by efficiently administering and managing benefits programs.
- Streamlined benefits enrollment process for improved accuracy and reduced administrative workload.
- Coordinated open enrollment events to educate employees on benefit options and encourage informed decision making.
- Developed comprehensive benefits communications materials, resulting in increased employee understanding of available offerings.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Family and Community Liasion Supervisor
Cuidando Los Ninos
02.2022 - 03.2023
- Visited homes of families and maintained appropriate contact as directed by agency procedures
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills
- Monitored and evaluated impact of social services on community
- Developed and implemented programs to engage and empower underserved populations
- Provided support to social service clients in navigating available resources
- Cultivated and maintained relationships with community members to facilitate outreach activities
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Developed and maintained accurate records of programs and services
- Enhanced public relations for the organization through effective communication with diverse groups and stakeholders.
- Managed over 30 caseloads of clients.
Case Manager
New Day Youth & Family Services
07.2021 - 01.2022
- Increased employee productivity by implementing efficient work processes and time management strategies.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Streamlined office operations by organizing filing systems, managing schedules, and maintaining accurate records.
- Led cross-functional teams to successfully complete projects on time and within budget constraints.
- Established trust with clients through empathetic listening and respectful engagement, fostering positive working relationships.
- Maintained detailed documentation of client interactions, services provided, and case outcomes for accurate record keeping and compliance purposes.
- Managed approximately 30 incoming calls, emails and faxed referrals per day.
Care Coordinator
Abacus Retirement Solutions
07.2018 - 10.2019
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to better understand conditions and modify treatment plans
- Carefully selected, developed, and retained qualified employees, as well as annually training 5 new employees
- Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids, and oriented patients to unit to achieve optimal outcomes
- Kept track of patient reactions to drugs and meticulously documented progress of those taking part in clinical trials
- Updated patient charts with data such as medications using Microsoft in order to keep records current and support accurate treatments
- Was in charge of recruiting, training, and managing volunteers
- Kept track of resident responses, progress with approaches, and reported any unusual signs or symptoms to medical staff.
Education
Associate Degree in Criminal Justice - Criminal Justice
Central New Mexico Community College
Albuquerque, NM01.2021
Skills
- Documentation and Reporting
- Program Management
- Benefits Explanation
- Proficient in Microsoft and Excel
- Employee Benefits Laws
Timeline
Benefits Coordinator
Hopeworks
03.2023 - 03.2024
Family and Community Liasion Supervisor
Cuidando Los Ninos
02.2022 - 03.2023
Case Manager
New Day Youth & Family Services
07.2021 - 01.2022
Care Coordinator
Abacus Retirement Solutions
07.2018 - 10.2019
Associate Degree in Criminal Justice - Criminal Justice
Central New Mexico Community College