Summary
Overview
Work History
Education
Skills
Timeline
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Evangelina Chavira

El Mirage,AZ

Summary

Highly motivated individual who has worked in administrative settings for over seven years. Skilled in being organized and paying attention to details in fast paced environments and keep files up to date. Have taken on roles of leadership, tech support, and training. Go out of the way to learn new things. Always prepared to face new obstacles and succeed with each task given to me.

Overview

8
8
years of professional experience

Work History

Tech Host

Crossover Health
02.2022 - Current
  • Opened office
  • Prepare exam rooms for medical staff
  • Ensured presentable office before staff and patients arrival
  • Helped remove physicians from schedule when calling out
  • Helped setup accounts for new employees
  • Helped employees reset passwords when forgotten or locked out
  • Helped physicians and staff trouble shoot any non working devices
  • Updated devices with any updates
  • Pick up broken devices from neighborhood clinics
  • Sent out broken devices for repair
  • Made sure all devices are accounted for
  • Updated physician on call list
  • Greeted and checked in patients
  • Being aware of back office delays and communication with patients
  • Facilitated patient flow by notifying physician of patients' arrival
  • performed various administrative task by filing, copying and faxing out documents
  • Sent out medical records in timely manner
  • Verified insurances
  • Collected copays
  • Posted billing charges to patients accounts
  • Helped patients understand forms and documents that needed signing
  • Helped complete necessary consent forms
  • Helped patients get triaged for any serious medical complaints
  • Sanitized, restocked and organized waiting room
  • Answered telephone calls
  • Documented any incounters with patients
  • Attended on site events to help promote clinic
  • Setup for on site events
  • Engage with potential patients
  • Sent out daily emails for clinical updates
  • Created excel spread sheets to keep data on devices

ER Registration Lead and Training Specialist

Valleywise Health
03.2020 - 02.2022
  • Oversaw ER registration department
  • Hosted meetings for any updates in the registration department
  • Sent out emails to keep staff updated
  • Monitored goals, conducted performance reviews for registration employees
  • Addressed any issues staff may have
  • Coordinated individual duties in ER department
  • Provided backup to assist wit various task
  • Created trauma packages for trauma team
  • Be on site for ambulance trauma arrivals
  • Be available for any questions medical staff may have
  • Fixed by cards
  • Created excel spread sheets for employees schedules
  • Created account logins
  • Reset passwords to locked accounts
  • Entered data for new employees
  • Trained new employees
  • Created training schedule
  • Developed up to date training information to enhance performance with each updated
  • Monitor training effectiveness through observation

Front Office Assistant

Adelante Healthcare
03.2019 - 03.2020
  • Greeted and checked in patients
  • Insure all patients demographics and information on medial chart are correct
  • Managed multiple phone lines
  • Collected copays
  • Collected monthly payments from patients
  • Verified Insurances
  • Assisted patients in helping change primary care physicians on insurance
  • Sort faxes between physicians
  • Scanned all patients lab and test results
  • Printed patients lab orders as needed
  • Increased customer service success rates by quickly resolving issues
  • Restock supplies
  • Manage multiple schedules
  • Made sure all collected funds for the day were accounted for

Medical Scheduler/ Referral Coordinator/Front Desk Receptionist

Beatrice Keller Clinic
06.2015 - 03.2019
  • Answered telephone calls for multiple line to offer office information, schedule appointments, answer questions, and direct calls to medical staff.
  • Respond to missed calls in a timely manner
  • Managed multiple schedules
  • Prioritized task to meet demands of fast paced work environment
  • Followed up with patients to reschedule missed appointments
  • Processed Referral request from referring physicians
  • Call insurance companies to get pre authorization on procedures
  • Ensure referrals are completed and sent out in timely manner
  • Verify Insurances
  • Greeted and interacted with patients to provide outstanding customer service
  • Checked patients insurance, and demographics while checking in member
  • Helped patients complete necessary medical documentation
  • Collect copays or set up billing system
  • Organize charts while staying HIPAA compliant

Education

No Degree - Esthetician

The Studio Academy of Beauty
Avondale, AZ

High School Diploma -

Peoria Accelerated High School
Peoria, AZ
05.2013

Skills

  • Hosting Meetings
  • File Maintenance
  • Planning and Coordination
  • Excel Spreadsheets
  • Data Entry Documentation
  • Employee Training
  • Time Management
  • Data Collection
  • Office Management
  • Self Starter
  • Prioritization
  • Problem Investigations
  • Accurate Reporting
  • Data Entry
  • Spreadsheet Tracking

Timeline

Tech Host

Crossover Health
02.2022 - Current

ER Registration Lead and Training Specialist

Valleywise Health
03.2020 - 02.2022

Front Office Assistant

Adelante Healthcare
03.2019 - 03.2020

Medical Scheduler/ Referral Coordinator/Front Desk Receptionist

Beatrice Keller Clinic
06.2015 - 03.2019

No Degree - Esthetician

The Studio Academy of Beauty

High School Diploma -

Peoria Accelerated High School

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Evangelina Chavira