Alexis Costilla
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
Work History
Shipping and Receiving Clerk Team Lead
ABM Industries
12.2018 - 02.2024
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Interceded between employees during arguments and diffuse tense situations.
- Organized spaces, materials, and catering support for internal and client-focused meetings.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
Wearhouse Lead
Surlean
10.2015 - 11.2017
- Operated multiple machines simultaneously to meet production requirements.
- Streamlined communication between shifts, ensuring smooth handovers and avoiding unnecessary delays in production activities.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Improved production efficiency by implementing streamlined processes and procedures for machine operation.
- Collaborated with other departments to identify areas of improvement and implement solutions for increased productivity.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Troubleshot equipment to reduce service calls and downtime.
- Improved warehouse efficiency by implementing new inventory management systems and organizational strategies.
- Streamlined order processing for faster turnaround times and increased customer satisfaction.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
Skills
- Database Maintenance
- Facilities Maintenance
- Workflow Planning
- Coaching and Mentoring
- Decision-Making
- Support Services
- Relationship Building
- Team Development
Languages
Spanish
Full Professional
English
Timeline
Shipping and Receiving Clerk Team Lead
ABM Industries
12.2018 - 02.2024
Wearhouse Lead
Surlean
10.2015 - 11.2017