Evangelina Frausto
Sterigenics Radiation Technologies, LLC
Lakeside,CA
12
years of professional experience
Customer Service Specialist prepared to drive results and enhance customer experiences. Skilled in resolving complex issues, managing administrative tasks, and maintaining high level of professionalism. Focused on team collaboration and adapting to changing needs. Known for excellent communication, problem-solving abilities, and strong work ethic.
Work History
Customer Service Administrator
5 Years- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs, also directed calls to appropriate employee.
- Collaborated with customer service supervisor to discuss new ways to improve customer service and work smarter in our tasks.
- Developed good and professional communication with customers, which helped in bringing additional business opportunities.
- Provided backup to other departments to step in to assist with various tasks whenever co-worker was absent or in need of help.
- Resolved issues through active listening and open-ended questioning, escalating major problems to supervisor.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Imputed costs of services from client purchase orders to invoice customers.
- Have good knowledge using Excel and Word.
- Organized customer purchase history records.
- Processed customer inquiries using CRM software to ensure timely responses.
- Maintained accurate records of customer interactions for future reference and quality control.
- Collaborated with cross-functional teams to resolve product issues efficiently.
- Streamlined communication processes between departments to improve response times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
- Updated customer service database with new information, address changes and contact details.
- Played an integral role in achieving monthly revenue targets through upselling additional products or services when appropriate during consultations.
- Nurtured long-term client relationships through consistently delivering exceptional service experiences that exceed expectations.
- Implemented effective conflict resolution strategies to de-escalate tense situations between customers and staff while maintaining professionalism.
- Reduced response times by creating a comprehensive knowledge base for quick reference during customer interactions.
- Immediately brought critical issues to customer service manager for resolution.
- Researched issues with shipments, product damage, and incorrect product amounts.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
School Bus Driver
5 Years 1 Month- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with my route.
- Transported passengers safely along prescribed routes according to tight schedules.
- Obeyed federal, Arizona and local traffic laws and regulations to enable safe transportation outcomes for my students.
- Assisted children with disabilities and other physical issues in getting on and off the bus.
- Inspected emergency equipment and verified safe working order for my aide or myself to use if ever in an emergency situation.
- Communicated information of any changes to parents to promote good communication and trust.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Got along with my aide very well and with other coworkers as well maintaining respect.
- Was in charge of cleaning the outside of my bus and my dashboard area.
School Bus Aide
1 Year 9 Months- Maintained clean and sanitary bus by cleaning inside the bus and picking up trash at the end of the morning routes.
- Built and maintained positive relationships with my bus driver, teachers, students and parents.
- Helped students with physical and mental disabilities to get on and off the bus and while riding the bus.
- Supervised and assisted special-needs children, paying attention to each student when they wanted to talk to me or needed help with something.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
Education
No Degree - Elementary Education
High School Diploma
Skills
Understands local routes and/or knowledgeable with GPS.
Safe driver
Dependable and reliable
Effective communication skills
Commercial drivers license
Good at learning new skills
Good telephone etiquette
Good at data management
Good listening skills
Good with collaboration
Respectful and easy to get along with others.
Can speak
read
and write in English and Spanish.
Customer service excellence
Shipping and receiving
Complaint handling
Payment processing
Follow-up skills
Organization and recordkeeping
Teamwork and collaboration
Attention to detail
Reliability
Microsoft office
Appointment scheduling
Staff development and training
Performance monitoring
Inventory management
Office management
Telephone etiquette
Shipping documentation
Pallet jack usage
Data entry
Shipment tracking
Package handling
Labeling and packaging
Logistics software proficiency
Public speaking
Accounts payable / invoice coding
Safety inspections
Timeline
Customer Service Administrator
Sterigenics Radiation Technologies, LLC
08.2021 - CurrentRead More
School Bus Driver
Crane Elementary School District #13
02.2016 - 03.2021Read More
School Bus Aide
Crane Elementary School District #13
05.2014 - 02.2016Read More
Arizona Western College
No Degree from Elementary Education
Read More
Gila Ridge High School
High School Diploma
Read More