Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Evangelina Gonzales

Houston,TX

Summary

Dynamic professional with extensive experience in customer service and team leadership at Check-n-Go. Proven ability in cash handling and conflict resolution, consistently enhancing customer satisfaction. Skilled in data entry and inventory management, I thrive in fast-paced environments, ensuring operational efficiency and compliance with safety protocols.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Check-n-go
Houston, TX
11.2024 - 06.2025
  • Assisted in daily store operations and ensured compliance with company policies.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Verified accuracy of data entry into company systems.
  • Performed data entry tasks for client records management.

EVS Technician

Compass Group USA
Pasadena, TX
02.2020 - 10.2023
  • Operated cleaning equipment and tools to ensure optimal performance.
  • Maintained cleanliness and sanitation of assigned areas in refinery plants.
  • Followed safety protocols for handling hazardous materials and waste.
  • Reported maintenance needs and safety hazards to supervisors promptly.
  • Managed inventory of cleaning supplies and requested reorders as needed.
  • Placed wet floor signs to protect staff and patients from fall or injury.
  • Emptied trash cans, sorted recycling and properly disposed of waste.
  • Disinfected surfaces using approved chemicals according to safety regulations.
  • Performed daily cleaning tasks including dusting, mopping and vacuuming floors; washing walls, windows and countertops; sanitizing bathrooms and replenishing supplies.

Warehouse Order Picker

Radial Inc.
Buford, GA
09.2018 - 01.2020
  • Sorted and organized products for accurate order fulfillment.
  • Operated material handling equipment for efficient order picking.
  • Inspected products for quality assurance before packing and shipping.
  • Used RF scanner to pick items from bins and complete orders.
  • Followed safety procedures while working in the warehouse environment.
  • Stacked picked items onto pallets according to customer specifications and delivery deadlines.
  • Assembled customer orders from stock using a variety of tools such as knives, tape guns.

Supervisor

Imperial Parking, LLC
Queens, NY
10.2017 - 07.2018
  • Supervised daily operations of parking facilities to ensure smooth workflow.
  • Resolved customer complaints to enhance service experience at locations.
  • Conducted regular inspections of facilities to maintain safety standards.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Trained new employees on company policies and procedures.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.

Receptionist

NYAC
Brooklyn, NY
09.2016 - 03.2017
  • Maintained organized reception area to enhance visitor experience.
  • Assisted with administrative tasks, including filing and data entry.
  • Responded to inquiries promptly, providing accurate information to clients.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Updated and recorded customer or client information to maintain accounts.
  • Performed data entry tasks into various computer systems accurately and promptly.

Education

High School Diploma -

Wharton High School
Wharton, TX
05-1995

Skills

  • Cash handling
  • Data entry
  • Inventory management
  • Team leadership
  • Customer service
  • Conflict resolution
  • Time management
  • Safety procedures

Languages

Spanish
Professional
English
Professional

Timeline

Assistant Store Manager

Check-n-go
11.2024 - 06.2025

EVS Technician

Compass Group USA
02.2020 - 10.2023

Warehouse Order Picker

Radial Inc.
09.2018 - 01.2020

Supervisor

Imperial Parking, LLC
10.2017 - 07.2018

Receptionist

NYAC
09.2016 - 03.2017

High School Diploma -

Wharton High School

Similar Profiles

CREATE PROFILE