Evangelina Maravilla

Full- Time 40+hours/week

• Effectively operate multiple computers and various software applications for the given task.
• Ability to communicate positively, effectively and professionally with others, in writing and on the phone.
• Process and scans all specimens for pick-up by couriers. Centrifuge and organize specimens for Chemistry, Hematology and Coagulation departments.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Conduct patient in-processing prior to specimen collection, including review of paperwork accompanying patients and cordial guidance and assistance.
• Perform phlebotomy-related administrative and clerical procedures of the Front Desk Section of the lab and fully document all samples obtained per the laboratory’s standard operating procedures; maintain the supply inventory and cleanliness of the front desk and phlebotomy area.
• Complete Quality Control Assurance troubleshoot and calibrate patient care equipment daily.

Full- Time 40+hours/week

• Maintaining the laboratory facilities and equipment, controlling supplies, setting up equipment for all phlebotomy procedures, and ensuing that all phlebotomy and ancillary equipment is functioning to standard
• Maintaining laboratory in a clean and safe condition according to agency or accreditation requirements
• Conducting work according to Laboratory Safety Regulations and instructing coworkers and graduate students on safety policies and procedures
• Providing orientation/training in performance of phlebotomy and test procedures
• Performing venipunctures in accordance with facility and laboratory policies and procedures
• Coordinates and maintains overall patient flow.
• Receives patients and visitors in person or telephonically.
• Schedules, cancels, re-schedules patient's appointments and/or consults
• Adhere to the scheduling policies and procedures.
• Prepares any required pre-appointment documents.
• Screens/receives phone calls in a courteous and timely manner, determines the nature of requests and provides the information desired using privacy rules and established clinic processes.
• Initiates, completes, and verifies patient eligibility for benefits.
• Updates and verifies demographic information.

Full- Time 40+hours/week

• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Called and faxed pharmacies to submit prescriptions and refills.
• Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.

Full- Time 40+hours/week

• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Streamlined appointment scheduling for improved patient flow and reduced wait times.
• Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Helped patients complete necessary medical forms and documentation.
• Coordinated patient scheduling, check-in, check-out and payments for billing.