Evangelina Martinez
Ennis,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Baker/Decorator
Stelas Passion Cakery
01.2014 - 12.2023
- Customer service, answering phone, emails, business page messages.
- Piping skills, intricate decorations on the cake, cookies, or other desserts.
- Following instructions precisely, eye for detail, math skill use of weighing ingredients or adjust mixes.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Coordinated food deliveries to guarantee timely arrival of supplies.
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Packaged finished products for sale.
Internship Student
The Medical Team Hospice
01.2023 - 05.2023
- Learning cultural awareness of different patients and families.
- Used interpersonal skills to communicate with different ages of patients.
- Knowledge of filling out Intake Assessments while assisting and providing patients with full attention, empathy, compassion, and rapport.
- Performed a variety of office-related work in the agency, such as answering phone calls, sorting, filing, and maintaining office records or documents.
- Developing care plans, preparing, or carrying out educational, creative, and fun activities that help maintain and improve patient's well-being.
- Ability to establish rapport and build trusting relationships with patients and families, creating a supportive environment.
- Advocated for empowerment.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines, such as use of psychosocial tools.
- Enhanced team productivity by effectively collaborating on projects and contributing innovative ideas.
- Increased proficiency in software programs used within the industry, boosting overall productivity during the internship period.
- Established rapport with colleagues from diverse backgrounds, enhancing collaboration and teamwork efforts across departments.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Interacted with customers by phone, email, or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Provided clerical support, addressing routine, and special requirements.
- Sorted and organized files, spreadsheets, and reports.
Funeral Attendant
Heavenly Grace Funeral Home
08.2022 - 12.2022
- Maintained customer satisfaction by fulfilling the needs to be met for the funeral service.
- Appropriate work attire and treat families with care and sympathy.
- Time management, problem solving, organization, and compassion.
- Improved family satisfaction by providing compassionate and attentive assistance during funeral services.
- Ensured timely and efficient funeral processions by coordinating with clergy, cemetery staff, and other service providers.
- Maintained a well-organized and comfortable environment for grieving families through careful attention to facility cleanliness and setup.
- Demonstrated empathy and professionalism in handling sensitive situations, building strong relationships with clients.
- Assisted in the arrangement and display of memorial products, showcasing available options for families to select from during their time of grief.
- Arranged floral tributes and lights around caskets in visitation rooms and chapels.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Greeted funeral guests and coordinated seating.
Education
Bachelor of Social Work - Social Work
University of Texas At Rio Grande Valley
Brownsville, TX05.2023
General Core Education -
Texas State Technical College
Harlingen, TX12.2019
High School Diploma -
Harlingen High School South
Harlingen, TX05.2018
Skills
- Food Safety
- Kitchen Equipment Operation
- Time management
- Reliable and Responsible
- Cake Decorating
- Attention to Detail
- Product Wrapping and Packaging
- Customer Service
- Team Player
- Opening and Closing Duties
- Batter and Filling Preparation
Certification
National Health & Safety Association CPR/AED, 07/2023
References
Available upon request.
Timeline
Internship Student
The Medical Team Hospice
01.2023 - 05.2023
Funeral Attendant
Heavenly Grace Funeral Home
08.2022 - 12.2022
Baker/Decorator
Stelas Passion Cakery
01.2014 - 12.2023
Bachelor of Social Work - Social Work
University of Texas At Rio Grande Valley
General Core Education -
Texas State Technical College
High School Diploma -
Harlingen High School South
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