Evangelina Ochoa
West Covina
Overview
22
22
years of professional experience
Work History
Senior Sales Associate
Portos Bakery
West Covina, CA
11.2022 - Current
- Cultivated relationships with customers to enhance loyalty and repeat business.
- Trained new sales associates on product knowledge and customer service standards.
- Streamlined inventory management processes to reduce stock discrepancies.
- Implemented promotional strategies to increase product visibility and sales volume.
- Contributed to team objectives in fast-paced environment.
- Help run breaks and lunches.
Lead Parking Attendant(Cashier)
Parking Company of America
Los Angeles, CA
08.2010 - Current
- Managed parking operations, ensuring efficient vehicle flow and customer satisfaction.
- Assisted customers with payment processing and inquiries, enhancing service experience.
- Monitored lot occupancy and maintained cleanliness of parking areas to optimize space usage.
- Trained new staff on operational procedures and customer service standards.
- Provided exceptional customer service, addressing inquiries and resolving any parking-related issues.
- Contributed to increased revenue by accurately collecting parking fees and managing transactions.
- Handled cash, made accurate change and maintained balanced cash drawer.
- Answered general questions about parking fees, facilities, and directions.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
Cashier Parking Attendant
White Memorial Seventh-Day Adv
Los Angeles, CA
03.2004 - Current
- Assist manager when off duty.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selection to enhance service experience.
- Maintained accurate cash drawer and reconciled daily sales records.
- Collaborated with team members to streamline checkout procedures for improved efficiency.
- Trained new staff on register operations and customer service standards.
- Implemented inventory management practices to ensure stock availability at register stations.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Cashier
Kohl’s
Monrovia, CA
09.2020 - 2023
- Maintained accurate cash drawer balances during shifts.
- Assisted customers with product inquiries and returns, enhancing satisfaction.
- Collaborated with team members to ensure store cleanliness and organization.
- Adapted quickly to changing customer needs and high-volume periods.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Garfield High School
Los Angeles, CA06.2001
Skills
Responsible
Management
Opening and closing procedures
Cash handling
Food safety and sanitation
Sales training
Teamwork
Multitasking Abilities
Reliability
Decision-making
Customer engagement
Self motivation
Professionalism
Team leadership
Processing payments
Languages
English
Native or Bilingual
Timeline
Senior Sales Associate
Portos Bakery
11.2022 - Current
Cashier
Kohl’s
09.2020 - 2023
Lead Parking Attendant(Cashier)
Parking Company of America
08.2010 - Current
Cashier Parking Attendant
White Memorial Seventh-Day Adv
03.2004 - Current
High School Diploma -
Garfield High School