Evangelina Thomas
Phoenix,AZ
Summary
25 + years in the customer service field , administrative support operations and management, with the proven capability of prioritizing and coordinating several tasks and projects efficiently. Excel at working under pressure with limited supervision, while my experience exhibits the exceptional skills with leadership, strategic planning and business development. I earned a BA in business administration and management. My employment history has contributed to my level of experience by working in environments where problem-solving, customer service and human relation skills play a large role.
Overview
32
32
years of professional experience
Work History
Insurance Adjuster
Farmers Insurance Group
04.2022 - Current
- This position is an Auto Estimator, handling In Person/General Inspections
- Primarily responsible for collecting damage information on vehicles from repairer or customer and completing initial estimates via photos or in person
- This role includes remote/virtual work and in-person work
- You will identify damage to vehicles, write and review vehicle repair estimates, and work closely with claims personnel in resolving claims.
Community manager/Rover Manager
Dobler Management Inc
09.2014 - 04.2022
- Community manager of 123-units
- Accountable for all community operations
- Effectively manage and coordinate persons, activates, excel reports and available resources in order to accomplish community objectives as set forth by the Management company and property owner
- Maximizing occupancy levels and community values
- In charge of training leasers of properties
- Handle comments, complaints and requests from tenants, collecting rent payments, depositing money, Clerical experience and collections rental payment.
Data Entry Clerk
Sound Screening, Dobler Managerment Inc
05.2021 - 02.2022
- Inputs data into database systems and periodically creates reports based on the information
- Main duties include updating the applicants applications, verifying, digitizing physical records and preparing reports for screens to process for background checks.
Retail Sales Merchandiser
Advantage Sales & Marketing LLC
03.2012 - 09.2014
- (RSM) responsible for servicing and selling to retail accounts within an assigned territory to ensure client standards are met and volume is increased
- Retail sales merchandiser: ensure that a proper level of stock was maintained, and that the merchandise was displayed appropriately with proper signage and favorable shelf placement.
Zone Specialist (part-time)
Premium Retail Services
03.2009 - 02.2012
- Responsible for servicing and selling to retail accounts within assigned territory to ensure client standards are met and volume is increased
- Maintain proper level of stock was maintained
- Appropriately display proper signage and favorable shelf placement
- On-call Branch Office Administration
Aftermarket Customer Service Representative
Edward Jones
07.2009 - 07.2011
- Achieve sales and activity goals set for role.
- Provide proactive communication to customers of routes, back orders, and other information.
- Support overall effort of sales department with a specific focus on aftermarket
Dynacraft a Division of Paccar
05.2007 - 01.2009
- Ensured accurate processing of all incoming customer orders via fax, phone, email or internet
- Monitored orders through completion and contacted customers regarding order status
- Received customer’s calls and assisted with questions concerning parts identification and other service parts related questions.
CSR - Customer Service Representative
PACCAR Parts
02.2004 - 05.2007
- Served customers by providing product and service information; resolved product and service problems
- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge
- Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking
Front End Coordinator: Cashier, Receiving Clerk & Bookkeeper
Quality Food Centers, QFC
11.2001 - 02.2004
- Responsibilities consisted of cashiering; receiving money, make charge, filling out charge forms, stocking shelves, and preparing bank deposits, verifying and balancing receipts, and sending cash checks, or other forms of payment to bank
- Communicate with vendors, verify invoices and document available product.
Level III Supervisor
Target
07.1991 - 06.2001
- In charge of daily operations by ensuring product is set, in-stock, accurately priced and signed on sales floor
- Level 3 team lead, responsible for inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all General Merchandise (GM) areas of store
- Maintain efficiency of delivery to guest with the ability to pick, pack and ship fulfillment work
- Knowledge of retail business fundamentals including: department sales trends, inventory management, freshness and quality, guest shopping patterns, pricing and promotions strategies
- Experience in setting and planning department(s) monthly/quarterly workload to support business priorities and managing a team to deliver on sales goals
- Knowledge of competition; leveraging insights to drive business objectives
- Experience in managing a team of hourly team members and leaders and creating business specific strategies and goals
- Recruiting, selecting and talent management of hourly team members and leadership
- Daily office administrative duties included: oversaw appointment setting and schedules as well as, processed deposits and transactions.
Education
BSBA - Management
University of Phoenix
Tukwila, WASkills
- Conflict Management (10 years)
- Office Management (6 years)
- Human Resources (3 years)
- Property Management (6 years)
- Accounts Receivable (5 years)
- Fair Housing Regulations (5 years)
- Payroll (3 years)
- Property Leasing (6 years)
- Bookkeeping (3 years)
- Accounts Payable
- Accounting (3 years)
- Budgeting (6 years)
- Microsoft Excel (6 years)
- Marketing (6 years)
- Merchandising (4 years)
- Management (6 years)
- Financial Report Writing (5 years)
- Clerical experience (7 years)
- Microsoft Office (7 years)
- Data entry (3 years)
- Sales (6 years)
- Data Analysis
- Accounts Payable and Accounts Receivable
Additional Information
- Willing to relocate to:, Authorized to work in the US for any employer
Timeline
Insurance Adjuster
Farmers Insurance Group
04.2022 - Current
Data Entry Clerk
Sound Screening, Dobler Managerment Inc
05.2021 - 02.2022
Community manager/Rover Manager
Dobler Management Inc
09.2014 - 04.2022
Retail Sales Merchandiser
Advantage Sales & Marketing LLC
03.2012 - 09.2014
Aftermarket Customer Service Representative
Edward Jones
07.2009 - 07.2011
Zone Specialist (part-time)
Premium Retail Services
03.2009 - 02.2012
Dynacraft a Division of Paccar
05.2007 - 01.2009
CSR - Customer Service Representative
PACCAR Parts
02.2004 - 05.2007
Front End Coordinator: Cashier, Receiving Clerk & Bookkeeper
Quality Food Centers, QFC
11.2001 - 02.2004
Level III Supervisor
Target
07.1991 - 06.2001
BSBA - Management
University of Phoenix
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