Evangelina Tsaousidis
Jacksonville
Summary
Dynamic and enthusiastic professional with a strong foundation in customer service principles, adept at quickly adapting to new systems and processes. Excellent communication skills and a natural ability to connect with people foster positive customer interactions. Committed to continuous learning and development within the customer service environment, eager to leverage problem-solving abilities in a Customer Service Operator role. Prepared to contribute effectively to team success while enhancing expertise in delivering exceptional customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Welcome Center Attendant
First Coast YMCA
06.2025 - Current
- Greeted and assisted members and guests, ensuring a welcoming atmosphere.
- Provided information on programs, services, and schedules to enhance visitor experience.
- Maintained cleanliness and organization of the Welcome Center area for optimal functionality.
- Processed membership registrations and payments accurately using internal systems.
- Collaborated with team members to resolve member inquiries efficiently and effectively.
- Conducted tours of facilities while highlighting features and benefits of YMCA offerings.
- Assisted in planning and executing special events to promote community engagement.
- Provided exceptional customer service through active listening and empathetic problem-solving abilities.
- Collaborated with team members to create engaging displays showcasing regional highlights.
- Efficiently handled administrative tasks such as answering phone calls, managing emails, and data entry to support center operations.
- Streamlined visitor check-in process, reducing wait times and improving overall efficiency.
- Directed individuals to desired locations and offered relevant details such as operations hours and transportation options.
- Provided incoming visitors and guests with friendly and knowledgeable service.
Child care worker
Williams Family YMCA
10.2024 - Current
- Supervised daily activities and ensured safety of children in care.
- Fostered positive relationships with families to support children's developmental needs.
- Monitored behavior and implemented strategies to promote social skills and conflict resolution.
- Collaborated with team members to create a safe, inclusive environment for all participants.
- Conducted assessments of children's progress and communicated findings to parents and guardians.
- Organized recreational activities that promoted physical fitness and teamwork among children.
- Trained new staff on childcare protocols and best practices for child engagement.
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Sanitized tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Provided homework assistance for school-aged children, reinforcing classroom concepts while developing effective study habits.
- Facilitated outdoor playtime to promote physical activity while teaching essential coordination skills.
Child care
Springfield YMCA
06.2023 - 08.2024
- Established positive relationships with families based on trust, professionalism, and mutual respect for successful partnership in child care provision.
- Trained new staff on daycare policies and child care best practices, elevating overall quality of care.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Supervised child activities to ensure safety and engagement
- Developed and implemented age-appropriate learning programs
- Collaborated with parents to address children's developmental needs
- Monitored behavior and provided guidance for conflict resolution
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Implemented daily routines and activities to stimulate and engage children.
- Responded to inquiries from parents and guardians.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Cashier
Pike Square Pizza
08.2023 - 06.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted with inventory management, ensuring stock levels remained optimal.
- Implemented cash handling procedures to minimize discrepancies and ensure accuracy.
- Collaborated with team members to enhance workflow during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cashier
Panera Bread
12.2022 - 02.2023
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Monitored sales trends to identify opportunities for upselling menu items.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Crafted high-quality espresso beverages to meet customer preferences.
- Maintained cleanliness and organization of workstations for optimal efficiency.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Implemented efficient workflow practices to streamline beverage production during peak hours.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prepared and cooked high-quality dishes following standardized recipes.
- Trained new staff on kitchen procedures and safety protocols.
- Monitored cooking times to ensure consistency in food quality.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Education
No Degree - Surgical Services
Florida State College
Jacksonville, Florida, FL12.2025
High school Degree -
Upper Darby High School
Drexel hill06.2024
Transfer Degree - Pre-Med
Delaware County Community College
Media, Pa06.2024
Skills
- Hard working
- Great Communicator
- Driven
- Always Motivated
- Patience and composure
- First aid training
- Customer service and assistance
- Data entry
- Recordkeeping skills
- Guest relations
- Cash handling experience
- Telephone answering
Certification
- CPR, First Aid, BLS, and O2 Certifications - 2 years
LANGUAGES
Fluent in Greek and English
AWARDS & Achievements
St. John Chrysostom - Local, District and Metropolis level, Distinguished Honor Roll, Honor Roll, National Math Honor society
Timeline
Welcome Center Attendant
First Coast YMCA
06.2025 - Current
Child care worker
Williams Family YMCA
10.2024 - Current
Cashier
Pike Square Pizza
08.2023 - 06.2024
Child care
Springfield YMCA
06.2023 - 08.2024
Cashier
Panera Bread
12.2022 - 02.2023
No Degree - Surgical Services
Florida State College
High school Degree -
Upper Darby High School
Transfer Degree - Pre-Med
Delaware County Community College