Evangelina Yancey
Litchfield Park,AZ
Summary
Resourceful Bodily Injury Claims Adjuster professional promoting 8 years of expertise assessing coverage and overseeing claims review. Leverages well-developed communication skills to deliver information to policyholders. Analytical thinker skilled at developing innovative solutions to complex problems. Detail-oriented Claims Injury Adjuster with strong command of conflict resolution and negotiation. Thorough understanding of claims process and settling Injury Claims.
Overview
20
20
years of professional experience
1
1
Certification
Work History
1st Grade Teacher
Belen Soto Elementary School
Goodyear, AZ
11.2021 - Current
- The responsibility of a 1st grade teacher is to plan, prepare and deliver instructional activities that facilitate active learning experiences
- It also includes developing lesson plans for all subjects, establishing and communicating clear objectives for all learning activities
- To observe and evaluate student performance and development and track their academic growth
- Communication is important in this position in order to communicate necessary information regularly to students, colleagues, administrators and parents regarding student progress and needs
- Multitask between different departments within education
- Ability to multitask between students, parents, administrators, psychologists, behavior coaches, level teams, and academic coaches
- Ability to manage and learn different technology platforms introduced by the district.
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, promoting cross-curricular understanding
- Met with parents to review Individualized Education Plans for at-risk students
Lead Kindergarten Teacher
Great Hearts Archway Trivium East
Goodyear, AZ
07.2021 - 11.2021
- Lead Kindergarten Teacher for two years, temporary Lead 2nd grade teacher and teacher apprentice for 1 year
- The responsibility of a lead teacher is to plan, prepare and deliver instructional activities that facilitate active learning experiences
- The responsibility of a lead teacher also includes developing lesson plans for all subjects, establishing and communicating clear objectives for all learning activities
- A lead teacher also observes and evaluates student performance and development
- Communication is important in this position in order to communicate necessary information regularly to students, colleagues and parents regarding student progress and needs.
School Registrar Elementary and Middle School
Belen Soto Elementary School
Goodyear, AZ
03.2019 - 05.2021
- The school registrar duties included updating enrollment information for every student in grades K-8 at the beginning of every school year
- Update and verify student records and information
- Maintain all permanent records and files for all students K-8 in the database
- Respond to requests from other educational institutions and agencies involving the verification of student status and records
- Process student withdrawal forms and grades
- Copy and mail records for students transferring out of district, and updating their status in our computer system
- Maintain confidentiality per FERPA
- Create Synergy reports and Excel reports for school administration by running queries to update to obtain the correct data needed
- Interpreting data to school administrators
- Collaborating with the Student Information department for transfer of records as needed
- Provide assistance and information to guardians regarding admissions, student registration, records maintenance, and financial assistance
- Maintain emergency contact binders
- Explain enrollment process
- Maintain logs for all missing documentation and annual renewal paperwork
- Process all changes in the student information system throughout the time the student is enrolled
- Performing general tasks such as making copies, delivering papers / mail to staff mailboxes, answering phones and delivering messages as necessary, and checking students into and out of school
- Enroll new students throughout the school year
- This involves handing out and explaining paperwork, contacting the bus barn about transportation and inputting all information into the computer as well as contacting other schools for information.
- Contributed to the development of school policies by providing input on registration procedures, attendance tracking, and transcript management
- Maintained accurate student records through diligent monitoring and data entry, ensuring compliance with state and federal regulations
Kindergarten Instructional Aide
Belen Soto Elementary School
Goodyear, AZ
07.2019 - 03.2021
- The responsibility of a Kindergarten Instructional Aide is to plan, prepare and deliver instructional activities that facilitate active learning experiences in a small group setting
- The responsibility of an instructional aide also includes developing lesson plans for all subjects, establishing and communicating clear objectives for all learning activities
- Communication is important in this position in order to communicate necessary information regularly to students and lead teachers regarding student progress and needs.
- Aided teachers in designing and implementing lesson plans to enhance student learning outcomes
Lead Kindergarten Teacher
Great Hearts Archway Trivium East
Goodyear, AZ
06.2016 - 06.2019
- Lead Kindergarten Teacher for two years, temporary Lead 2nd grade teacher and teacher apprentice for 1 year
- The responsibility of a lead teacher is to plan, prepare and deliver instructional activities that facilitate active learning experiences
- The responsibility of a lead teacher also includes developing lesson plans for all subjects, establishing and communicating clear objectives for all learning activities
- A lead teacher also observes and evaluates student performance and development
- Communication is important in this position in order to communicate necessary information regularly to students, colleagues and parents regarding student progress and needs.
- Strengthened early numeracy skills through engaging math games and activities tailored to kindergarten-age learners
Substitute Teacher
San Felipe CISD
Del Rio, TX
09.2012 - 10.2014
- The responsibility of a substitute teacher is to deliver instructional to all grade levels from Kindergarten to 12th grade.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
Bodily Injury Claims Adjuster (TCR II), Claims PMT and Sales
GEICO Insurance
Tucson, AZ
03.2004 - 04.2012
- Duties of a bodily injury adjuster was to settle property damage including total losses, soft tissue medical claims, pip claims, and bodily injury claims by reviewing police reports, photos and medical reports
- Settle auto property damage claims that include total losses
- TCR IIs are responsible for reviewing damages, taking recorded statements from our insured, claimants, witness(s) and police officers
- TCR IIs are also responsible to investigate policy coverage by reviewing declaration pages, contracts and premiums paid
- It is important and crucial to meet deadlines; prioritize workloads, under a multi-tasking environment
- Handled high level bodily injury claim
- Review medical bills, medical reports and medical codes for proper settlement offers and payments
- Submit mediation paperwork to the mediator for disputed claims
- Respond to the Department of Insurance documentation
- Maximized subrogation recoveries by thoroughly reviewing accident facts and aggressively pursuing responsible parties when appropriate
- Prevented unnecessary litigation by diplomatically resolving disputes over coverage, liability, and damages through negotiation
- Achieved high levels of customer satisfaction through empathetic listening skills, clear communication style, and prompt attention to concerns expressed by claimants or their representatives
- Mentored new adjusters by sharing best practices and offering guidance on complex case management challenges
- Improved claim resolution times by efficiently managing a caseload of 80-100 bodily injury claims
- Reduced claim costs by effectively negotiating settlements with attorneys and claimants
- Conducted thorough investigations, gathering evidence such as medical records, police reports, and witness statements to determine liability accurately
- Consistently met or exceeded performance metrics for claims handling quality, productivity, and customer service
- Evaluated policy coverage details to ensure accurate application of benefits and limits in accordance with company guidelines
- Enhanced customer satisfaction by providing timely updates on claim status and answering inquiries professionally
- Evaluated coverage, liability and damages and investigated suspicious claims
- Interviewed policyholders, witnesses and third parties to gather information and details regarding injury event
- Prior to becoming a Bodily Injury I was a sales representative for GEICO in Arizona, Nevada, Idaho and Utah
As a sales representative I was placed in the high sales team.
Education
Bachelor of Science - Business Information Systems
University of Phoenix
Tucson, AZ03.2006
Skills
- Strong computer skills
- Knowledge in MS Word, Excel, Outlook, PowerPoint
- Synergy Student Information System (SIS) Query and Reporting, Crystal Reports SQL
- Claims Investigation
- Strong analytical and critical thinker
- Strong at multitasking and managing a large workload
- Automobile claims specialist
- Great verbal and written communication
- Expert knowledge in Google Workspace Applications
- Team Collaboration
- Bodily injury settlements proficiency
- Complex coverage issues
- Policy Interpretation
- Transcription
Certification
Arizona Department Fingerprint card - Valid
Property and Casualty Insurance License - Expired
Additional Languages
Spanish
Languages
Spanish
Native or Bilingual
Timeline
1st Grade Teacher
Belen Soto Elementary School
11.2021 - Current
Lead Kindergarten Teacher
Great Hearts Archway Trivium East
07.2021 - 11.2021
Kindergarten Instructional Aide
Belen Soto Elementary School
07.2019 - 03.2021
School Registrar Elementary and Middle School
Belen Soto Elementary School
03.2019 - 05.2021
Lead Kindergarten Teacher
Great Hearts Archway Trivium East
06.2016 - 06.2019
Substitute Teacher
San Felipe CISD
09.2012 - 10.2014
Bodily Injury Claims Adjuster (TCR II), Claims PMT and Sales
GEICO Insurance
03.2004 - 04.2012
Bachelor of Science - Business Information Systems
University of Phoenix
Arizona Department Fingerprint card - Valid
Property and Casualty Insurance License - Expired
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