Evangeline Broussard-LaFleur
Houston,TX
Summary
Dedicated and detail-oriented Community Manager with expertise in affordable housing compliance, multifamily operations, and loan processing. Skilled in managing layered housing programs, including PBV, PBA, COH, HOME, LIHTC, and FHLB, and experienced in preparing QCR and USR reports to support ownership and regulatory compliance. Proficient in file accuracy, recerts, move-in files, and renewals, ensuring audit-ready files that meet HUD, TDHCA, and city requirements. Strong background in ledger management, posting program funds, rent collection, and maintenance oversight to ensure timely completion of work orders. Recognized as a Notary Public in Texas, bringing additional professionalism to document handling. Known for building strong resident relationships, fostering teamwork, and delivering results in occupancy growth, delinquency reduction, and operational excellence. Seeking opportunities with organizations that value growth, accountability, and community impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Manager (PBV, HOME, FHLB, COH, LIHTC)
New Hope Housing
Houston, TX
11.2024 - Current
- Manage a multifamily community with layered compliance programs: PBV, COH, HOME, LIHTC, and FHLB.
- · Conduct annual and interim certifications; ensure compliance with HUD, TDHCA, and City of Houston requirements.
- · Review all recertification and move‑in files for accuracy prior to submission to compliance.
- · Prepare and submit QCR and USR reports for ownership and regulatory partners.
- · Review resident ledgers and accurately post payments (housing assistance, program funds, money orders).
- · Monitor and reconcile program funds, ensuring transparency and adherence to funding rules.
- · Oversee maintenance workflow and close work orders within 72 hours to meet service standards.
- · Collaborate with resident services to support resident stability.
Community Manager (POST 15 - LIHTC)
Allied Orion Group
08.2022 - 11.2024
- Directed daily operations, ensuring compliance with company policies, Fair Housing, and multifamily housing regulations.
- Supervised leasing, maintenance, and office staff, including hiring, training, and performance evaluation.
- Analyzed and corrected property financial statements; prepared accurate variance reports, pre-close, and closeout reports.
- Reclass and Accruals
- Reviewed tenant files for accuracy; implemented corrections to maintain compliance and audit readiness.
- Increased occupancy to 97% through targeted marketing, optimized screening, and community engagement initiatives.
- Strengthened resident retention with personalized communication, responsive maintenance, and renewal events.
- Processed property bills in Nexus; managed GL reclassifications to ensure accuracy.
- Utilized Vena software to upload capital items with supporting photos for owners.
- Oversaw unit turns and repairs in coordination with maintenance to expedite apartment readiness.
Assistant Manager (PBA, HOME, LIHTC)
Allied Orion Group
02.2022 - 08.2022
- Guided residents in resolving issues by remaining calm, using good judgment, and providing effective solutions.
- Supervised all staff in Community Manager’s absence to ensure smooth property operations.
- Ensured compliance with federal, state, and local employment laws, as well as company policies and procedures.
- Sent account balance notices, managed eviction processes, and maintained accurate resident records.
- Updated resident ledgers for housing RCN adjustments and rental increases, and processed rent payments through Resman Payments.
- Maintained and updated delinquency reports, collected overdue rent payments, filed evictions, and sent outstanding balances to collections.
- Generated accurate pre-close and close-out reports in a timely manner.
- Monitored and tracked late payments, applied late fees per company policy, and managed financial records.
- Coordinated PBA and Tax Credit move-ins, HUD recertification's, and managed EIV binder.
- Completed final account statements and ensured HUD waitlist compliance.
- Assisted Community Manager with all aspects of property management, including financial and accounting responsibilities.
Account Manager
Caliber Home Loans/New Rez LLC
09.2018 - 01.2022
- Reviewed loan files for completeness, identifying missing documentation and updating condition lists for applicants.
- Ensured complete confidentiality of all submitted information, adhering to release guidelines.
- Managed a pipeline of 60-75 conventional loans, including FHA, VA, and Streamline Refinancing (purchases included), closing 30-35 loans monthly.
- Reviewed, verified, and resolved title exceptions, effectively communicating challenges or potential issues to clients, loan officers, or attorneys. Assisted in resolving title issues prior to closing to ensure compliance with loan guidelines.
- Met conditions for loan approval and provided guidance to loan processors on how to satisfy these conditions.
- Coordinated with my internal teams to ensure timely services to clients.
Education
Criminal Justice/Psychology
Blinn Jr. College
Brenham, TXSkills
Affordable Housing & Compliance
- PBV, PBA, COH, HOME, LIHTC, and FHLB program administration
- HUD, TDHCA, and Fair Housing regulations
- QCR and USR reporting; audit preparation and file compliance
- Recertification and move-in file accuracy review
Financial & Operational Management
- Ledger review and payment posting (housing funds, program money, money orders)
- Rent collection and delinquency reduction
- Budget oversight and expense management
- Vendor coordination and contract management
Property & Resident Management
- Occupancy growth and resident retention strategies
- Work order tracking and maintenance coordination (72-hour closure standard)
- Resident relations, amenities management, and community marketing
Technical Proficiency
- Property management software: OneSite, ResMan, Blue Moon, SitePlan, Nexus
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Automated Underwriting System (AUS)
Leadership & Communication
- Team leadership, training, and performance oversight
- Strong interpersonal communication with staff, residents, vendors, and ownership
- Notary Public – State of Texas (Active)
Organizational & Analytical Abilities
- Attention to detail in documentation and compliance reviews
- Skilled in time management, prioritization, and multi-tasking in fast-paced environments
Certification
- Champions School of Real Estate (Acquired March 2022)
- SAFE Comprehensive Mortgage Loan Originator Fundamentals #6829
- Tx SML Safe: Texas Law & Practice #6835
- NMLS ID - 2246245
Timeline
Community Manager (PBV, HOME, FHLB, COH, LIHTC)
New Hope Housing
11.2024 - Current
Community Manager (POST 15 - LIHTC)
Allied Orion Group
08.2022 - 11.2024
Assistant Manager (PBA, HOME, LIHTC)
Allied Orion Group
02.2022 - 08.2022
Account Manager
Caliber Home Loans/New Rez LLC
09.2018 - 01.2022
Criminal Justice/Psychology
Blinn Jr. College
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