Summary
Overview
Work History
Education
Skills
Timeline
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Evangeline Calilan

Vallejo,CA

Summary

Results-driven Assistant Retail Manager with strong background in managing retail operations and providing excellent customer service. Proven track record of success in increasing sales, managing inventory and achieving financial goals. Smart with keen eye for data to identify areas for improvement.

Overview

21
21
years of professional experience

Work History

Assistant Project Manager

Redhawk Glass, Inc
06.2018 - 10.2022
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Closely collaborated with project members to identify and quickly address problems.
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Reported on status for each project to appropriate stakeholders.
  • Escalated incidents to next level to remain compliant with company's standards and procedures.
  • Compiled information from multiple, reliable sources and uploaded to system using Glazer Studio and Partner Pak.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.

Assistant Manager of Sales

Bed Bath & Beyond
10.2004 - 08.2017
  • Built, motivated and led high-performing team focused on genuine care for needs of every customer.
  • Coached employees on upselling products and recommending enhanced services.
  • Maintained professional and impeccable environment for employees and customers.
  • Supported staff with training, guidance and confident leadership.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Supervised sales team of 10-30 people, stepping in to support employees and deliver smooth sales processes for clients.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Organized promotional events and interacted with community to increase sales volume.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Completed store opening and closing procedures by counting drawers and managing security
  • Demonstrated exemplary customer service by engaging clients on sales floor
  • Conducted daily effective sales huddles with 6-person team to focus on behaviors that would convert to sales

Store Director

Petsmart
01.2002 - 09.2004
  • Managed team of 12-20 cashiers and floor staff.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Oversaw staffing and training, safety compliance, inventory control and financial functions.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Analyzed operating and financial statements for profitability ratios.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Minimized on-site cash with frequent deposits in excess of $400.00 and high accuracy in predicting operations.
  • Assessed newly unpacked merchandise and instructed Stockers to add to display cases and displays.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Education

High School Diploma -

Mascoutah Community HS
Mascoutah, IL

No Degree - Business Administration

Solano Community College
Fairfield, CA

Skills

  • Employee Performance Evaluations
  • Retail Store Management
  • Inquiry Requests
  • Knowledge of Candidates
  • Inventory Accuracy
  • Corrective Actions
  • Suggestive Selling
  • Company Safety Policies
  • Loss Prevention Goals Monitoring
  • Stockroom Management
  • Operational Standards
  • POS Inventory System Operation

Timeline

Assistant Project Manager

Redhawk Glass, Inc
06.2018 - 10.2022

Assistant Manager of Sales

Bed Bath & Beyond
10.2004 - 08.2017

Store Director

Petsmart
01.2002 - 09.2004

High School Diploma -

Mascoutah Community HS

No Degree - Business Administration

Solano Community College

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Evangeline Calilan