Evangeline Canton
Sacramento,CA
Summary
I am an experienced customer service professional with a proven track record in effectively managing public interactions and delivering exceptional service. I am seeking a Flight Attendant position with a company that can utilize my extensive experience in engaging with the public to improve their customer experience. I am excited to apply the skills and expertise I have gained from my previous roles to contribute to the company's success.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Sales Associate
El Tropicana Perfume
01.1990 - Current
- Reduced wait times by quickly processing transactions utilizing point-of-sale systems accurately and efficiently.
- Maintained up-to-date knowledge of products, features, and promotions to better assist customers.
- Contributed to positive team atmosphere by actively supporting colleagues during peak times or absences.
- Maintained cleanliness and organization of sales floor, creating pleasant shopping environment.
- Listened to customer needs and desires to identify and recommend optimal products.
Customer Service Representative/Ticket Agent
United Airlines
09.2023 - 02.2024
- - Checked in customers for their flights
- Assisted with rebooking customers
- Processed baggage check-ins/Handeld seat reservation - Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
- Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
- Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
- Verified passenger identification and processed required travel documents for smooth boarding procedures.
- Facilitated group bookings for corporate clients or large parties, ensuring seamless coordination of travel arrangements.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Streamlined the check-in process for faster boarding times and improved passenger experience.
- Kept passengers informed about flight status updates via timely announcements and personal interactions.
Correctional Counselor I
California Medical Facility
04.2004 - 09.2021
- Updating confidential Central files
- Counsels and resolves personal problems with inmates
- Conducted regular case reviews for individual inmates to assess progress towards rehabilitation goals and adjust treatment plans accordingly.
- Maintain relationships and correspondence with outside agencies
- Manage a caseload of 150 inmates
- Safety & Security of Staff & Inmates alike
- Evaluated progress of inmates to determine optimal intervention strategies.
- Provided crisis intervention services as needed, deescalating potentially dangerous situations involving inmate conflicts or self-harm incidents.
- Collaborated with multidisciplinary teams comprised of correctional officers, medical personnel, and other counselors to address complex needs of diverse inmate populations effectively.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Maintained accurate records of all counseling sessions, assessments, and case plan updates in adherence with state regulations and facility policies.
- Contributed to a safer institutional atmosphere by promptly reporting any observed security breaches or suspicious activity to appropriate authorities.
Correctional Officer
California Medical Facility
12.2000 - 03.2004
- Manage/Supervise all inmate activity
- Maintain communication with inmates
- Conduct daily counts
- Write reports
- Transportation of inmates
- Search and seizure
- Escorts
Correctional Officer
Department of Corrections
07.1996 - 11.2000
- Manage/Supervise all inmate activity
- Maintain safety and security of the institution
- Maintain communication with inmates
- Conduct daily counts
- Write reports
Retail Sales Associate
Ross Dress for Less
01.1995 - 12.1996
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Processed cash and credit card transactions securely and promptly for customer payments.
Retail Sales Associate Assistant
Geoffrey Beane Outlet Store
01.1994 - 12.1995
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Delivered prompt service to prioritize customer needs.
Education
Diploma -
Montgomery Blair High School
Criminal Justice -
Rio Hondo Community College
Skills
- Conflict management
- Crisis intervention
- Social work
- Case management
- Crisis management
- Communication
- Customer service
- Team player
- Computer
Certification
CPR certification
Timeline
Customer Service Representative/Ticket Agent
United Airlines
09.2023 - 02.2024
Correctional Counselor I
California Medical Facility
04.2004 - 09.2021
Correctional Officer
California Medical Facility
12.2000 - 03.2004
Correctional Officer
Department of Corrections
07.1996 - 11.2000
Retail Sales Associate
Ross Dress for Less
01.1995 - 12.1996
Retail Sales Associate Assistant
Geoffrey Beane Outlet Store
01.1994 - 12.1995
Sales Associate
El Tropicana Perfume
01.1990 - Current
Diploma -
Montgomery Blair High School
Criminal Justice -
Rio Hondo Community College
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