Maureen Stevens
Newburgh,NY
Summary
- Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.
- Behavior Management/ Classroom Management
- Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Social Worker
The Salvation Army
01.2019 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Participate in training, seminars, workshops, and other educational opportunities
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Administer and supervise the daily operation of the Emergency Assistance Program, including interviews, referrals and client assistance
- Provide all forms of direct service to patrons including, but not limited to, intake/assessment, referrals, advocacy, and the provision of materials assistance such as food, clothing/furniture vouchers, personal hygiene items, and gift cards
- Coordinate all aspects of the food pantry following the established policies, including ordering food, ensuring that the appropriate paperwork is completed and maintained, and the submission of monthly statistics to Foodshare
- Maintain accurate records with pertinent information regarding payroll for employees, action plans and client demographics
- Supervisor over all the volunteers and Past Stone Workers
- Participate in meetings and collaborative networks, as requested by the supervisor to address issues relevant to the community’s residents.
Substitute Teacher
Newburgh Enlarged City School District
01.2017 - 12.2019
- Follow teacher’s instructions for lesson plans or create lesson plans if none are available
- Assign homework according to lesson plan
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supplement lesson plans with other classroom activities, if time allows
- Compile reports for teachers that include student attendance, lesson-plan progress, disciplinary actions and positive developments.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Case Manager – Preventive Unit
Youth Advocate Programs, Inc.
01.2014 - 01.2017
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Provided follow up meetings/support to caregivers regarding their child/youth’s needs
- Consistently updated child/adolescent folders and document their participation in services
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Attended all mandated training, meetings, and community coalitions, as required/requested by assigned supervisor(s)
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Practice compliance with all policies, record keeping requirements, checklist assignments, and documentation
- Promote healthy boundaries and developed professional relationships with families by modeling positive parenting skills and discussing needs, progress, and challenges.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Education
Bachelor of Arts in English -
Mount Saint Mary College
Newburgh, NY05.2010
Skills
- Youth Advocate
- Family Case Manager
- Professional Substitute Teacher
- Youth Mentor
- Classroom Behavior Management
- NY State Testing Proctor
- Event Planner/Coordinator
Certification
- Fingerprint Clearance, 01/2011
- Child Welfare/ C P S Common Core Training for Caseworkers, 09/2014-11/2014
- Rutgers School of Social Work Basic Advocacy Training, 10/2016
- The Mandt System Putting People First Training Program, 02/2017
Professional Title
Case Management / Educational Professional
References
Available upon request
Timeline
Administrative Assistant/Social Worker
The Salvation Army
01.2019 - Current
Substitute Teacher
Newburgh Enlarged City School District
01.2017 - 12.2019
Case Manager – Preventive Unit
Youth Advocate Programs, Inc.
01.2014 - 01.2017
Bachelor of Arts in English -
Mount Saint Mary College