Evangeline L. Campis
Eligibility Specialist II
Bronx,NY
Summary
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
Work History
Eligibility Specialist II
City of New York
05.2019 - Current
- Assisted clients with accurate eligibility form, application and document completion.
- Established databases to track, analyze and automate eligibility application processes.
- Engaged wider departments in accurate, timely paperwork completion.
- Trained staff on current eligibility requirements and policies.
- Resolved discrepancies with client applications to verify eligibility.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Interviewed applicants and explained scope of different available benefits.
- Provided personalized assistance to applicants, guiding them through application process and improving overall experience.
- Enhanced efficiency in processing applications by meticulously reviewing and verifying documentation for eligibility determinations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Assisted clients with completion of applications and paperwork.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
Eligibility Specialist II
The Office of Revenue and Administration (IREA)
07.2016 - 05.2019
- Responsible for evaluating and assessing the income/resources of the recipients through computer bank matches in the Cash Assistance/SNAP household
- Intense use of data matches and data analytics to support our investigative casework
- Responsible for pursuing the collection of monies owed by current and former HRA clients who received public assistance or Supplemental Nutritional Assistance Program (SNAP) benefits
- Responds to billing inquiries, researching and documenting claims, monitoring and tracking the receipt of funds related to these claims, and taking action to pursue the collection of unpaid balances when the clients do not cooperate
- Knowledgeable use of the Welfare Management System (WMS) and Automation system used for management and processing of Supplemental Nutrition Assistance Program claims.
- Processed and certified documents for accuracy and compliance with government regulations.
- Optimized workflow processes through proactive identification of inefficiencies and implementation of targeted improvements.
- Reduced errors in eligibility determination by conducting regular audits and feedback sessions for continuous improvement.
Eligibility Specialist II
NYC Human Resources Administration
09.2010 - 07.2016
- Interviewed applicants/clients using standard formats to determine eligibility for the Supplemental Nutrition Assistance Program (SNAP);
- Received/reviewed documents submitted by clients, following agency guidelines, used to determine Public Assistance eligibility;
- Responded to inquiries made by clients and staff, to determining material required and performing proper research to obtain a satisfactory resolution;
- Worked in an environment with multiple systems, with proven ability to use the systems effectively, coach staff and oversee improvements to the policy and procedure to focus on Customer needs;
- Provided administrative support and front office management;
- Knowledgeable use of the Welfare Management System (WMS) and the Paperless Office System (POS).
Residential Program Specialist
United Cerebral Palsy of NYC
12.2005 - 10.2014
- Administered medication to residents under direction of medical professionals to encourage wellness.
- Observed residents for unusual behavior and investigated causes to restore well-being.
- Assisted with daily living skills such as personal hygiene tasks or meal preparation for improved self-sufficiency of the residents.
- Advocated for resident rights within the program setting while addressing any concerns or grievances promptly.
- Increased resident satisfaction with tailored support services addressing each individual''s specific requirements.
- Interacted with residents to provide assistance, individualized attention and cultivate personal growth.
- Attended meetings to review files and implement action plans to meet individual needs of residents.
- Engaged in games and sports recreational activities with residents to facilitate program plans.
- Assisted residents with cleaning and meal preparation to instill life skills.
- Coordinated special events and outings for residents to promote socialization and community integration opportunities.
- Improved resident engagement by implementing personalized care plans and activities based on individual needs.
- Served as a liaison between residents, families, and staff members, ensuring clear communication regarding expectations and needs.
- Provided crisis intervention and de-escalation techniques when necessary, prioritizing the safety of all residents involved in challenging situations.
- Participated and implemented crisis intervention to manage threatening behavior and identify solutions.
- Administered medications according to physician orders, maintaining consistent compliance with medication management protocol requirements.
- Accomplished program assignments timely and productively to reach goals.
- Drafted incident reports and contacted local authorities for support and assistance in crisis situations.
Education
Bachelor of Arts - Psychology
College of New Rochelle - SNR
Bronx, NY 01.2007 - 01.2010
High School Diploma - Nursing
Grace H. Dodge Vocational High School
Bronx, NY 01.1993 - 01.1996
Skills
Interviewing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Timeline
Eligibility Specialist II
City of New York
05.2019 - Current
Eligibility Specialist II
The Office of Revenue and Administration (IREA)
07.2016 - 05.2019
Eligibility Specialist II
NYC Human Resources Administration
09.2010 - 07.2016
Bachelor of Arts - Psychology
College of New Rochelle - SNR
01.2007 - 01.2010
Residential Program Specialist
United Cerebral Palsy of NYC
12.2005 - 10.2014
High School Diploma - Nursing
Grace H. Dodge Vocational High School
01.1993 - 01.1996
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