Evangeline Leguen
Polk City,FL
Summary
Versatile and results-driven professional with a proven track record at Amazon, adept in benefits administration and enhancing employee relations through effective communication and problem-solving. Excelled in streamlining processes, achieving a significant improvement in employee satisfaction. Skilled in Microsoft Office and proficient in medical terminology, demonstrating a commitment to excellence and continuous learning.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Distribution Associate
Amazon
Davenport, FL
01.2023 - 10.2023
- Unloaded freight from trucks with a pallet jack or forklift as needed.
- Loaded pallets onto trailers for delivery to customers' locations.
- Provided assistance in training new employees on job duties associated with order fulfillment processes.
Market Research Interviewer
Neilsen Group
Tampa, FL
04.2020 - 12.2021
- Conducted in-depth interviews with target customers to understand their needs and preferences.
- Conducted telephone interviews with consumers regarding products and services they have purchased or used recently.
- Conducted phone interviews of political, social and consumer topics.
- Attended pre-shift meetings and interview trainings to hone conversational skills.
Property and Casualty Insurance Agent
USAA
Tampa, USA
01.2018 - 12.2019
- Company Overview: auto-property
- Policy recommendations, addressing customer inquiries
- Quote generations, relationship building and customer education
- Auto-property
- Advised clients on how to minimize losses through proper maintenance of their properties.
- Assisted customers in selecting appropriate coverage levels based on their individual needs.
- Prepared detailed reports outlining policy changes, cancellations, renewals.
- Educated customers about various types of property and casualty insurance products available in the market.
- Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations .
Employee Benefits Coordinator
Aon Hewitt
Orlando, FL
01.2016 - 03.2018
- Managing and administering employee benefits programs including medical, dental, vision, FSA, and 401K
- Explaining benefit options to employees
- Playing a crucial role in ensuring that employees understand and utilize their benefits effectively
- Processed invoices related to employee benefits packages such as health insurance premiums, 401 contributions, and life insurance premiums.
- Discussed medical, dental, short-term and long-term benefit plans with new hires and eligible employees with status changes.
- Checked accuracy and completeness of benefits applications and documents.
- Mastered state and Federal benefit laws Including ERISA, FMLA, COBRA, HIPPA and 401k administration.
- Assisted employees with enrollment in health and welfare plans.
- Responded to inquiries from current and former employees regarding their benefits package.
Education
Hillsborough Community College -
Hillsborough Community College
Tampa, FL01.2023
Skills
- Communication
- Problem-solving
- Proficient in medical terminology
- Time management
- Leave planning
- Documentation skills
- New employee enrollment
- Healthcare benefits
- Retirement plans
- Employee relations
- Benefits explanation
- Documentation and reporting
- ADP workforce now
- Open enrollment
- Leave management
- Employment law
- Benefits administration
- Proficient in Microsoft office
Certification
- Personal lines agent, 2044
- Health, 0240
Communication Skills
Promotes teamwork by collaborating with colleagues. Accurately focus on details to ensure correct data entry. Customer-forward attitude with a desire to educate on processes and procedures. Maintains guidelines and enforces procedures. Proficient in basic accounting, and math, and possess strong human relations, communication, organization, and problem-solving skills, enhancing customer service and clerical support.
Timeline
Distribution Associate
Amazon
01.2023 - 10.2023
Market Research Interviewer
Neilsen Group
04.2020 - 12.2021
Property and Casualty Insurance Agent
USAA
01.2018 - 12.2019
Employee Benefits Coordinator
Aon Hewitt
01.2016 - 03.2018
Hillsborough Community College -
Hillsborough Community College
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