Evangeline Nicholson
Port Richey,FL
Summary
Experienced Before- and After-School Counselor with background in creating safe, engaging environments for children of all ages. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Before- and After-School Counselor
Pinellas Academy of Math and Science
Largo, Florida
04.2018 - 04.2023
- Worked collectively with education professionals to deliver in-school counseling support for identified students.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Maintained organized and clean classroom and play areas.
Customer Service Representative
Protect My Car
Largo, Florida
02.2020 - 08.2022
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
Customer Service Representative
Wawa
Pinellas Park, FL
03.2017 - 08.2020
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Abundant Life Christian Academy
Largo, FL07-2013
Skills
- Conflict Resolution
- Listening actively
- Compassionate
- Rational problem solving
Languages
Spanish
Professional
Timeline
Customer Service Representative
Protect My Car
02.2020 - 08.2022
Before- and After-School Counselor
Pinellas Academy of Math and Science
04.2018 - 04.2023
Customer Service Representative
Wawa
03.2017 - 08.2020
High School Diploma -
Abundant Life Christian Academy
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