Evangeline Ramos

Developed and actualized customer service initiatives to decrease wait times.

• Boosted sales revenue by skillfully promoting diverse service options.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Effective liaison between customers and internal departments.
• Offered basic technical support for clients on wide range of company products.
• Provided ongoing guest service.
• Responded proactively and positively to rapid change.
• Maintained up-to-date knowledge of product and service changes.
• Facilitated inter-departmental communication to effectively provide customer support.
• Surpassed sales goals through implementation of effective marketing strategies.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Recommended products to customers, thoroughly explaining details.
• Resolved [Type] issues over phone with [Number] customers daily.
• Promoted available products and services to customers during service, account management and order calls.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Contacted clients to verify account information and maintain accuracy, resulting in [Number]% increase in client satisfaction.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Developed and updated databases to handle customer data.
• Cross-trained and provided backup support for organizational leadership.
• Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for [Type] business.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Promised best prices for [Type] customer services and maintained accuracy when determining quotes.
• Delivered prompt service to prioritize customer needs.
• Promptly responded to inquiries and requests from prospective customers.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Processed [Number] invoices each weeks and mailed documentation to clients.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
• Welcomed, greeted and assisted guests in high-traffic store, generating $[Amount] of dollars in business.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
• Created and maintained detailed database to develop promotional sales.
• Managed timely and effective replacement of damaged or missing products.
• Effectively communicated with customers about account changes, new [Type] products or services and potential [Type] upgrades.
• Met customer call guidelines for service levels, handle time and productivity.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Devised workaround solutions for [Type]-related issues.
• Informed customers about special promotions and provided detailed information for various products.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Sought ways to improve processes and services provided.
• Trained staff on operating procedures and company services.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Demonstrated items to customers and created customer awareness, interest and sales.
• Implemented and developed customer service training processes.
• Responded to customer calls and emails to answer questions about products and services.
• Resolved concerns with products or services to help with retention and drive sales.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Executes excellent sales floor merchandising and selling.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Entered orders into [Type] computer database system.
• Facilitated [Type] orders and completed accurate to meet aggressive deadlines.
• Improved overall efficiency [Number]% by anticipating needs and providing outstanding support.
• Handled [Type] customers in fast-paced [Type] setting in coordination with solid team of [Number] customer service associates.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Increased efficiency and team productivity by promoting operational best practices.
• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
• Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
• Trained new personnel regarding company operations, policies and services.
• Cross-trained and backed up other customer service managers.
• Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

• Resolved customer complaints and maintained clean and tidy checkout area.
• Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Handled approximately daily credit and cash transactions for customers with accuracy and speed.
• Counted money in drawers at beginning and end of each shift.
• Maintained reports of transactions and greeted customers when entering and leaving establishment.
• Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
• Sold lottery tickets and fish and game licenses.
• Completed file maintenance log for price discrepancies.
• Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Used POS system to enter orders, process payments and issue receipts.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Conducted inventory counts by adding each item in stock and documenting in System.
• Set up new sales displays each Timeframe.
• Solicited customers to purchase loyalty and item protection plans, successfully bringing in $Amount per month in new revenue.

• Organized and coordinated conferences and monthly meetings.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
• Created expense reports, budgets and filing systems for management team.
• Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Trained junior office staff in correct procedures and reporting requirements.
• Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
• Updated executives on changing business needs by thoroughly documenting internal and client meetings.
• Researched, proposed and implemented vendor agreements to decrease costs and improve services.
• Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
• Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
• Filed paperwork and organized computer-based information.
• Answered high volume of phone calls and email inquiries.
• Handled incoming and outgoing mail, email and faxes.
• Volunteered to help with special projects of varying degrees of complexity.
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
• Coordinated events and worked on ad hoc projects.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Promoted team productivity by keeping supplies organized and well-stocked.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
• Executed basic banking and bookkeeping tasks.
• Upheld strict timetables by maintaining accurate, balanced calendars.
• Took notes and dictation at meetings.
• Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
• Screened personal and business calls and directed to appropriate party.
• Managed and reviewed filing and office systems.
• Worked with clients to effectively plan and coordinate logistics for special projects and events.
• Wrote reports, executive summaries and newsletters.

• Checking in on the kids and make sure they are fed and okay with their well being
• I also tutor the or help complete the homework with them
• Then, I let them do activities such as playing with toys, going outside and or watch movies
• In the meantime I usually clean the home after dinner and get the children ready for the next morning.
• Ran errands for patients, did shopping, and picked up other necessities.
• Planned, prepared and served meals and snacks according to prescribed diets.
• Scheduled and accompanied clients to medical appointments.
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
• Remained alert to problems or health issues of clients and competently responded.
• Determined specific needs and provided most appropriate level of services for patient well-being.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Shopped for groceries regularly in order to keep house stocked with necessities.
• Documented residents' mental status, sleep and eating patterns in medical record books.
• Monitored and assisted residents through individual service plans.
• Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
• Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
• Followed pet care instructions, dietary needs and medication regimens.
• Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
• Assisted senior staff with blood analyses and physical assessments.